Posts by Bob Phibbs, the Retail Doctor
Last Mile Letdown: How Retailers Kill Customer Loyalty at Checkout
Retailers spend countless hours and resources training frontline teams to handle difficult customers. But who's addressi...
Train or Drain: The Real Cost of Untrained Retail Staff
Today, we're discussing a topic close to my heart and crucial for your bottom line: employee sales training, especially ...
Quit Discounting: 9 Lessons from a Successful Independent Retailer
What does it take to be a successful independent retailer? I visited Kidstop's owner, Kate Tanner, to get her insights. ...
Unplugged: The Real Reason Your Store Associates Can't Connect With Customers
A silent revolution is taking place. It's not about the latest technology or the newest product trends. Instead, it's ab...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth