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24 Do's And Don'ts Of Customer Service By Personality Style

Personality styles have fascinated salespeople since the Greeks first identified them as the 4 temperaments.

How To Use Personality Styles To Improve Conversion Rates Of Your Retail Salespeople

Retailers have tried everything it seems to get employees to sell more.

So many try to hire the natural born salesperson. That doesn’t really work...

Amiable, Driver, Expressive, Analytical and Other Personality Style Myths Miss the Point

I have a confession to make...

I took the Myers-Briggs Type Indicator when I was in college thirty years ago but I don't remember what letters I...

Can You Make An Amiable Personality Style A Top Retail Salesperson?

Personality styles are so important when considering retail sales training. In fact, I have an entire course in my popular online interactive...

Retail Sales Training: Adjusting Your Driver Personality Style

Customer Service How To Avert A Driver Personality Style Blow Up

I was training a group of about twenty store retail store managers on personality styles.

I was highlighting the differences between the four...

Sell the Sizzle: Retail Sales Tips for the Expressive Personality Style

Only an Expressive personality could wear a dress made entirely out of meat to present at an awards show.

Only an Expressive personality could...

You Can’t Feel A Fact: The Analytical Sales Personality Style

While I was looking for a lawn spreader, I asked the salesclerk, “Why should I buy this one?”

He quickly answered, “Because it makes sense...” At...

Why Personality Styles Are Crucial To Making More Retail Sales

Personality styles can make or break your retail sales training...

Imagine you were just plopped into a car parked on the side of a road, you...

How Using Personality Styles Helps You Make More Retail Sales

Want your sales associates to make more retail sales?

First, imagine you were just plopped into a car parked on the side of a road, you don’t know...

Retail Sales Consultant Tip: Words That Sell For Different Personalities

When I was selling cowboy clothes at South Coast Plaza the (then) world’s highest-grossing mall per square foot, I noticed an employee trying to...

When Your Job Is Kryptonite – Don’t Let It Kill You

I was in a writing program a couple years ago and our facilitator Terrie Silverman brought out brown paper and crayons. She asked the five of us...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win