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Read My Latest Blog Posts
by Bob Phibbs, the Retail Doctor posted on December 24, 2025
Retail insights from 2025 reveal why technology isn’t the problem—human execution, leadership response, and training discipline are.
by Bob Phibbs, the Retail Doctor posted on December 18, 2025
Men shop last minute because they avoid the chore. Smart retailers turn this behavior into profit with these proven sales techniques.
by Bob Phibbs, the Retail Doctor posted on December 16, 2025
First-hand observations from Shanghai on retail, culture, EVs, and discipline. What quiet streets and silent stores reveal about global retail.
by Bob Phibbs, the Retail Doctor posted on December 4, 2025
No one ready to promote? Learn the 6-stage system that develops retail managers from within so you stop hiring strangers and fill your bench fast.
by Bob Phibbs, the Retail Doctor posted on November 4, 2025
Why your store keeps losing money month after month—and why you don't see it happening until it's too late. Here's how to stop the bleeding.
by Bob Phibbs, the Retail Doctor posted on October 30, 2025
Shoppers send silent signals in your store. Most teams miss them. Learn the 3 emotional switches that turn browsers into buyers—or send them out.
by Bob Phibbs, the Retail Doctor posted on October 21, 2025
I spent $120 and 90 minutes to shop at Harry Rosen. Walked out with nothing. Here's what luxury retail stores are getting wrong and how to fix it.
by Bob Phibbs, the Retail Doctor posted on October 17, 2025
Smart retailers win Small Business Saturday 2025 with Bob Phibbs’ tips on service, AI, and storytelling that boost sales and loyalty.
by Bob Phibbs, the Retail Doctor posted on October 2, 2025
Why employees resist sales training from managers but embrace the same techniques from outsiders—and how third-party validation breaks through skepticism to build buy-in.
by Bob Phibbs, the Retail Doctor posted on September 24, 2025
How a small coffee shop beat Starbucks with employee connection training that drove 40% sales growth. Why scripts fail and culture wins.
