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Read My Latest Blog Posts
by Bob Phibbs, the Retail Doctor posted on October 2, 2025
Why employees resist sales training from managers but embrace the same techniques from outsiders—and how third-party validation breaks through skepticism to build buy-in.
by Bob Phibbs, the Retail Doctor posted on September 24, 2025
How a small coffee shop beat Starbucks with employee connection training that drove 40% sales growth. Why scripts fail and culture wins.
by Bob Phibbs, the Retail Doctor posted on September 17, 2025
How retail employee training combats customer loneliness while boosting revenue 35%. Soft skills development creates loyal customers and reduces turnover
by Bob Phibbs, the Retail Doctor posted on September 15, 2025
Credit card fees aren’t costs,they’re the price of customer convenience and loyalty Discover why retailers who offer payment choice grow their sales faster
by Bob Phibbs, the Retail Doctor posted on September 9, 2025
Retail retention is broken. Learn how Hallmark cards help retailers reactivate lapsed customers, lift ROI, and stand out beyond digital noise.
by Bob Phibbs, the Retail Doctor posted on September 3, 2025
Debunk 5 retail management and common retail myths to learn how to use Gross Profit Per Shopper (GPPS) to boost conversion, loyalty, and profitability.
by Bob Phibbs, the Retail Doctor posted on August 26, 2025
Cracker Barrel risked political backlash with logo change mistake and lost $100M. Why CEOs should fix operations before taking cultural gambles.
by Bob Phibbs, the Retail Doctor posted on August 22, 2025
Why most retail training fails: neuroscience and learning styles reveal why seminars don’t stick—and how SalesRX+ builds lasting sales conversions.
by Bob Phibbs, the Retail Doctor posted on August 20, 2025
SalesRX client reviews survey: 83% sales growth, 72% higher conversions, 78% better customer connections. Real retail training results from 100+ stores.
by Bob Phibbs, the Retail Doctor posted on August 15, 2025
Downtown retail can’t rely on office workers anymore. Learn proven strategies to attract residents and destination shoppers—and grow sales year-round.