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Read My Latest Blog Posts

by Bob Phibbs, the Retail Doctor posted on August 15, 2025

Downtown retail can’t rely on office workers anymore. Learn proven strategies to attract residents and destination shoppers—and grow sales year-round.

by Bob Phibbs, the Retail Doctor posted on July 25, 2025

92% of retail surveys use leading questions. Receipt surveys are biased by design. Mystery shops show what customers actually experience.

by Bob Phibbs, the Retail Doctor posted on July 11, 2025

Retailers who rely on discounts lose margin and loyalty. Learn why full-price selling works—and how staff training is the key to long-term growth.

by Bob Phibbs, the Retail Doctor posted on June 30, 2025

Retailers need real-time inventory visibility, demand forecasting and supply chain automation. Here’s how AI and cloud-native tools are transforming retail

by Bob Phibbs, the Retail Doctor posted on June 26, 2025

A luxury purchase. A failed customer service experience. One public review revealed deeper brand accountability issues every retail exec should see.

by Bob Phibbs, the Retail Doctor posted on June 24, 2025

Retail execs share hard lessons on supply chain chaos, speed vs. cost, and tech execution from a Momentum panel led by Bob Phibbs.

by Bob Phibbs, the Retail Doctor posted on June 17, 2025

Retailers' empty shelves reveal a costly truth: disconnected retail operations lose sales daily. Learn why unified systems separate winners from losers.

by Bob Phibbs, the Retail Doctor posted on June 12, 2025

Even your most seasoned retail staff may be losing sales—here’s how to turn product experts into customer guides who convert.

by Bob Phibbs, the Retail Doctor posted on June 9, 2025

Discover how unified AI agents from Manhattan Associates are transforming retail by eliminating silos across labor, warehouse, POS, and shipping systems.

by Bob Phibbs, the Retail Doctor posted on May 30, 2025

Most retailers are falling behind in unified commerce. Learn what the 2025 Benchmark reveals and how leading brands are pulling ahead fast.

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