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I know that retail tweets can be snore-inducing. Rather than curse the dark, let's light a candle!
I know that retail tweets can be snore-inducing. Rather than curse the dark, let's light a candle!
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Read My Latest Blog Posts
by Bob Phibbs, the Retail Doctor posted on January 30, 2026
Dick's Sporting Goods built a $13.7B business by putting community first. CEO Ed Stack's philosophy: hockey rinks for kids, not financial engineering.
by Bob Phibbs, the Retail Doctor posted on January 29, 2026
Faire wholesale review from 30-year retail consultant: net 60 terms, free returns, low minimums. When to use it and when to stick with your sales rep.
by Bob Phibbs, the Retail Doctor posted on January 27, 2026
The What vs Why method teaches retail associates questions to ask that are open-ended, and reveal customer intent, turning product requests into complete sales.
by Bob Phibbs, the Retail Doctor posted on January 22, 2026
Retail associates have 15 seconds to greet customers. ChatGPT answers in 10. Why the greeting window shrunk and what retailers must do now.
by Bob Phibbs, the Retail Doctor posted on January 6, 2026
Your team completes training daily but sales stay flat. Why? Apps teach knowing & doing, not selling. Here's the $500K gap—and how to fix it.
by Bob Phibbs, the Retail Doctor posted on December 24, 2025
Retail insights from 2025 reveal why technology isn’t the problem—human execution, leadership response, and training discipline are.
by Bob Phibbs, the Retail Doctor posted on December 18, 2025
Men shop last minute because they avoid the chore. Smart retailers turn this behavior into profit with these proven sales techniques.
by Bob Phibbs, the Retail Doctor posted on December 16, 2025
First-hand observations from Shanghai on retail, culture, EVs, and discipline. What quiet streets and silent stores reveal about global retail.
by Bob Phibbs, the Retail Doctor posted on December 4, 2025
No one ready to promote? Learn the 6-stage system that develops retail managers from within so you stop hiring strangers and fill your bench fast.
by Bob Phibbs, the Retail Doctor posted on November 4, 2025
Why your store keeps losing money month after month—and why you don't see it happening until it's too late. Here's how to stop the bleeding.
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