Posted on March 01, 2017
My first job was as a janitor in a dry-cleaning store. One rainy Thursday I had cleaned up the break room like I usually did and returned to get something when I heard a stern older woman's voice ...
Posts about The Retail Doctor BlogRetail
Posted on January 22, 2017
Online retailers and discounters have taken their toll on many brick and mortar stores. Macys, JC Penney, and Kohl’s are closing locations and the Limited is going out of business altogether.
Posted on August 28, 2016
Most every retail business owner is frustrated with their marketing costs because they don’t know how to calculate their return on investment (ROI) for the amount of money spent.
Posted on March 15, 2016
I had come to Charlotte to help a business owner considering expansion.
We drove around and she showed me a location down a side street, on the back side of a grocery store with limited visibility.
Posted on February 17, 2016
Many times, when it comes to exceeding customer expectations and failing miserably, we can't see the forest for the trees.
Retail Sales Customer Service Retail Sales Training Retail customer experience hotel spa
Posted on January 31, 2016
I had just left Las Vegas after consulting with a luxury entertainment group who had pampered me.
Posted on December 20, 2015
A friend of mine had been working with a retailer to create more of an experience in their stores.
Over a series of months, she and her team came up with an entire re-do of the fixtures, paint ...
Posted on October 23, 2015
Retailers looking for answers on whether or how to decorate their stores can come up empty. This post answers the question with examples. And while many people will read this with only Christmas ...
Posted on August 23, 2015
Let’s admit it, we are now a society of individual planets.
We’ve created our own worlds by letting in just what we want to…
Trump smackdown videos...yes
Cat videos...no
Banksy...yes
Candy ...
Posted on August 05, 2015
You won't find key performance indicators in most discussions among retailers. They just aren't sexy like marketing or product assortment can be so they can easily be left on a shelf.
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