The Retail Doctor Blog

My first job was as a janitor in a dry-cleaning store. One rainy Thursday I had cleaned up the break room like I usually did and returned to get...

Online retailers and discounters have taken their toll on many brick and mortar stores. Macys, JC Penney, and Kohl’s are closing locations and the...

Most every retail business owner is frustrated with their marketing costs because they don’t know how to calculate their return on investment...

I had come to Charlotte to help a business owner considering expansion.

We drove around and she showed me a location down a side street, on the...

Many times, when it comes to exceeding customer expectations and failing miserably, we can't see the forest for the trees.

I had just left Las Vegas after consulting with a luxury entertainment group who had pampered me.

A friend of mine had been working with a retailer to create more of an experience in their stores.

Over a series of months, she and her team came...

Retailers looking for answers on whether or how to decorate their stores can come up empty. This post answers the question with examples. And...

Let’s admit it, we are now a society of individual planets.

We’ve created our own worlds by letting in just what we want to…

Trump smackdown...

You won't find key performance indicators in most discussions among retailers. They just aren't sexy like marketing or product assortment can be...

My parents divorced when I was 11. For a long time I felt there was something I could have done to have prevented it.

That I had some magical...

Christmas in July...or August. We’ve all heard the phrase.

It’s summer and a lot of retailers are thinking about what they will do differently for...