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How To Spring Clean Your Retail Store With This Checklist

My first job was as a janitor in a dry-cleaning store. One rainy Thursday I had cleaned up the break room like I usually did and returned to get...

How To Fix The Fatal Mistake You Don’t Realize You’re Making That’s Losing Retail Customers

Online retailers and discounters have taken their toll on many brick and mortar stores. Macys, JC Penney, and Kohl’s are closing locations and the...

Can You Know If Your Marketing ROI Is Working For Your Retail Business?

Most every retail business owner is frustrated with their marketing costs because they don’t know how to calculate their return on investment...

How To Avoid 5 Sins of a Startup Retail or Franchise Business

I had come to Charlotte to help a business owner considering expansion.

We drove around and she showed me a location down a side street, on the...

How To Fix It When Your Luxury Spa Is Empty, But Your Retail Shelves Are Full

Many times, when it comes to exceeding customer expectations and failing miserably, we can't see the forest for the trees.

How To Grow Retail Sales And Keep Your Shoppers Blissfully Unaware of Time

I had just left Las Vegas after consulting with a luxury entertainment group who had pampered me.

How To Avoid The Pitfalls of Change Management So Your Retail Sales Employees Don't Turn On You

A friend of mine had been working with a retailer to create more of an experience in their stores.

Over a series of months, she and her team came...

How You Should Decorate Your Retail Store For The Holidays [Pics]

Retailers looking for answers on whether or how to decorate their stores can come up empty. This post answers the question with examples. And...

How To Reach Retail Customers In Spite Of Their Cocoons

Let’s admit it, we are now a society of individual planets.

We’ve created our own worlds by letting in just what we want to…

Trump smackdown...

KPIs: 6 Financial Results You Must Track in Retail

You won't find key performance indicators in most discussions among retailers. They just aren't sexy like marketing or product assortment can be...

Why You Hate Firing An Employee, And How To Deal With It

My parents divorced when I was 11. For a long time I felt there was something I could have done to have prevented it.

That I had some magical...

Retailers, Take These 9 Actions In Summer For Successful Winter Holiday Sales

Christmas in July...or August. We’ve all heard the phrase.

It’s summer and a lot of retailers are thinking about what they will do differently for...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win