Recent Articles

How To Spring Clean Your Retail Store With This Checklist

My first job was as a janitor in a dry-cleaning store. One rainy Thursday I had cleaned up the break room like I usually did and returned to get...

How To Fix The Fatal Mistake You Don’t Realize You’re Making That’s Losing Retail Customers

Online retailers and discounters have taken their toll on many brick and mortar stores. Macys, JC Penney, and Kohl’s are closing locations and the...

Can You Know If Your Marketing ROI Is Working For Your Retail Business?

Most every retail business owner is frustrated with their marketing costs because they don’t know how to calculate their return on investment (ROI)...

How To Avoid 5 Sins of a Startup Retail or Franchise Business

I had come to Charlotte to help a business owner considering expansion. We drove around and she showed me a location down a side street, on the back...

How To Fix It When Your Luxury Spa Is Empty, But Your Retail Shelves Are Full

Many times, when it comes to exceeding customer expectations and failing miserably, we can't see the forest for the trees. With over 700 posts on...

How To Grow Retail Sales And Keep Your Shoppers Blissfully Unaware of Time

I had just left Las Vegas after consulting with a luxury entertainment group who had pampered me. My client in Houston had ordered a towncar to meet...

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.