The Retail Doctor Blog

A friend of mine went to Victoria's Secret recently and shared this story.

A lot of attention is being given to how online retail is growing. But what if that growth isn't coming entirely from consumer demand, but...

Most every retailer's looks at their employees as their most expensive operating cost.

Imagine that you’ve just stepped into a retail business that has been operating at a loss for over a decade.A retail business that is careening...

Shoppers respond to a human trusted advisor more deeply than to any webpage.

People often ask me, “How many hours does it take for retail sales training?”

If you own a business, you have had to terminate employees. You had assessed their behaviors and found them taking more away than adding to your...

The opportunities for coaching retail employees are huge and exemplified in this brief story...

There’s an old adage that goes something like you can’t put new ideas into a full bottle; you need to empty it to make way for the new. To do that...

If you live in the United States, you are no doubt aware that there is a presidential election going on. (If you live outside the United States, I...

I made an orange dessert for some friends the other night. When one of my guests took a bite, his face soured; he said it tasted bitter.

I took a...

In many ways, retail is a lot of moving parts and yet in others it is very simple: Treat customers as you would want to be treated.