Recent Articles

5 Employee Behaviors Stunting Your Ability To Increase Your Retail Conversion Rate

While a lot of people moan about fewer people going to the mall, what really matters is improving conversion rates of those who just enter your shop...

5 Ways To Develop Top Managers In Your Store

I was talking to a frustrated CEO last week. Their No. 1 store was failing and he felt it was the manager’s fault.  I asked, “What were his...

How To Get Customers Onto Your Loyalty Program? Don’t Do It Like Victoria’s Secret Does

A friend of mine went to Victoria's Secret recently and shared this story. “When I went to check out, the sales associate had this giant script of...

Are Your Employees Building Up Your Online Store While Sabotaging Your Margins?

A lot of attention is being given to how online retail is growing. But what if that growth isn't coming entirely from consumer demand, but employees...

How To Determine If Your Employee Scheduling Is Too Lean

Most every retailer's looks at their employee scheduling as their most expensive operating cost. I see employees as an asset, not a liability, but...

9 Ways How To Re-Energize Your Brand With A New Retail Sales Strategy

Imagine that you’ve just stepped into a retail business that has been operating at a loss for over a decade.A retail business that is careening...

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.