Posts about customer reviews

how to monitor online reviews for retailers
Online Reputation: How to Monitor and Respond to Customer Reviews

Online reviews expose your small business reputation in various places across social media. While thinking about writing...

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The Ritz-Carlton Review: My Personal Customer Service Horror Story

I was standing naked, covered only in a towel, and yelling down from the second floor of the men’s spa at the Ritz-Carlt...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.