Posts about customer experience
Why Retail Sales Training Fails (And What Fixes It)
Retail sales training fails when the store's culture contradicts what it taught. Associates don't do what they learned i...
Why Do Customers Browse in Stores but Buy Online?
Independent retailers don't beat big box stores on price, selection, or convenience - those races are lost before they s...
What Do Customers Notice First When They Walk Into Your Store?
In the first few seconds inside your store, shoppers notice three signals: whether they can tell what you sell, whether ...
Does NPS Work for Retail Stores?
NPS tells you what a sample of your buyers say after the fact. It cannot see the shoppers who walked out without buying ...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth