Posts about customer experience

Customer and salesperson unengaged
Do you Provide an Engaging Customer Experience? Take This Quiz

Published November 10, 2017. Updated September 6, 2022. A lot is written about customer engagement in retail. How retail...

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retail store employee managing operations
Retail Store Operations: A Guide to Running Multiple Locations

Do you have a solid retail store operations strategy? According to McKinsey’s Future of Retail Operations report, “Brick...

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Couple jewelry shopping
7 Tips For How To Make Your Retail Jewelry Store More Profitable

I’ve spoken to several pawnbrokers and jewelry retailers lately and commented about luxury sales and how things need to ...

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Connecting with a shopper
Retail Customer Experience That Works: Connecting With Shoppers

The day I started to wash and condition my face seriously was when a spa esthetician made it clear that for a guy in my ...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.