Posts about customer experience
Should You Sell From Behind a Counter?
No, not once the selling starts. The counter protects inventory; it does not sell it. Stores that let the case run the c...
Should I Get Customers In and Out Fast?
Retailers tell me all the time, "We just want to get our customers in and out quickly." When somebody asked me directly ...
Sometimes We Buy Proof
No retail tips this week. This is the story underneath 30 years of them and what retailers bring to customers. Read it b...
Does Retail Sales Training Work?
Retail sales training works when you hold your crew accountable to it. It fails when you don't. The training is almost n...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth