Posts about customer experience

Customer and salesperson unengaged
Do you Provide an Engaging Customer Experience? Take This Quiz

Published November 10, 2017. Updated September 6, 2022. A lot is written about customer engagement in retail. How retail...

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retail store employee managing operations
Retail Store Operations: A Guide to Running Multiple Locations

Do you have a solid retail store operations strategy? According to McKinsey’s Future of Retail Operations report, “Brick...

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jewelry shoppers
How To Make Your Retail Jewelry Store More Profitable: 7 Tips

I’ve spoken to several pawnbrokers and jewelry retailers lately and I’ve also been commenting about luxury sales and how...

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Connecting with a shopper
Retail Customer Experience That Works: Connecting With Shoppers

The day I started to wash and condition my face seriously was when a spa esthetician made it clear that for a guy in my ...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.