The Retail Doctor Blog

As a motivational speaker, I travel a lot and encounter customer service mistakes all the time.  

A lot is being written about customer engagement in retail.

How retailers are trying to engage shoppers to their brick and mortar locations by...

I've written about badcustomer service experiences but this time, I thought you should see what a great customer experience trained retail sales...

Many retail stores offer the same or similar products as you do.

And anything is available online.

If the only thing your customers can hope for...

I’ve spoken to several jewelry and luxury retailers lately and I’ve also been commenting about luxury sales and how things need to change for...

Customer reviews are very influential and can increase your sales more than marketing with a paid ad but can be hard to get. Here’s 10 proven tips...

I always wanted to be the great uncle. You know, the one who really made something special for a kid during the holidays.

Probably because I...

Update: The Cubs start the world series tonight. They had not won the National League pennant in 71 years until finally winning it this year. You...

Many times, when it comes to exceeding customer expectations and failing miserably, we can't see the forest for the trees.

In many ways, retail is a lot of moving parts and yet in others it is very simple: Treat customers as you would want to be treated.

This is a post about why brick and mortar retail stores still rule in a world of omnichannel. Reports of their demise often dismiss their greatest...

A lot is being written about how to engage retail customers in stores. That’s because there is a lot of interest in technology including apps,...