Recent Articles

7 Retail Customer Service Experience Mistakes Retailers Make

As a motivational speaker, I travel a lot and encounter customer service mistakes all the time.   A few weeks ago, I was waiting in line for an iced...

Do You Provide an Engaging Customer Experience? Take This Quiz

A lot is being written about customer engagement in retail. How retailers are trying to engage shoppers to their brick and mortar locations by...

How The Best Retail Salespeople Make The Sale

I've written about badcustomer service experiences but this time, I thought you should see what a great customer experience trained retail sales...

4 Ways To Improve Your Retail Customer Experience and Sales

Many retail stores offer the same or similar products as you do. And anything is available online. If the only thing your customers can hope for is...

How To Make Your Retail Jewelry Store More Profitable: 7 Tips

I’ve spoken to several jewelry and luxury retailers lately and I’ve also been commenting about luxury sales and how things need to change for these...

10 Easy Ways To Get Customers To Write Reviews That Boost Retail Sales

Customer reviews are very influential and can increase your sales more than marketing with a paid ad but can be hard to get. Here’s 10 proven tips to...

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.