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How To Make Brick And Mortar Stores Better Than The Internet

Online mattress company Casper is opening 200 stores across the US; online consignment store ThredUp is planning 100, and don’t forget about...

7 Retail Customer Service Experience Mistakes Retailers Make

As a motivational speaker, I travel a lot and encounter customer service mistakes all the time.  

How Engaging Is Your Store's Customer Experience? Take This Quiz

A lot is being written about customer engagement in retail.

How retailers are trying to engage shoppers to their bricks and mortar locations by...

How The Best Retail Salespeople Make The Sale

I had finished speaking in San Francisco and was checking out the retail scene when I came across a smallish men’s boutique, Wilkes Bashford.

4 Ways To Improve Your Retail Customer Experience and Sales

Many retail stores offer the same or similar products as you do.

And anything is available online.

If the only thing your customers can hope for...

How To Make Your Retail Jewelry Store More Profitable: 7 Tips

I’ve spoken to several jewelry and luxury retailers lately and I’ve also been commenting about luxury sales and how things need to change for...

10 Easy Ways To Get Customers To Write Reviews That Boost Retail Sales

Customer reviews are very influential and can increase your sales more than marketing with a paid ad but can be hard to get. Here’s 10 proven tips...

Purchasing An Alien For Christmas Showed Why Brick And Mortar Retailing Matters

I always wanted to be the great uncle. You know, the one who really made something special for a kid during the holidays.

Probably because I...

How the Chicago Cubs Show How To Fix Brick and Mortar Retail Sales

Update: The Cubs start the world series tonight. They had not won the National League pennant in 71 years until finally winning it this year. You...

How To Fix It When Your Luxury Spa Is Empty, But Your Retail Shelves Are Full

Many times, when it comes to exceeding customer expectations and failing miserably, we can't see the forest for the trees.

10 Non-Negotiables Customers Expect When Visiting A Retail Store

In many ways, retail is a lot of moving parts and yet in others it is very simple: Treat customers as you would want to be treated.

On The Contrary - Brick and Mortar Retail Stores' Best Asset Is Alive And Well

This is a post about why brick and mortar retail stores still rule in a world of omnichannel. Reports of their demise often dismiss their greatest...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win