Posted on November 10, 2017
A lot is being written about customer engagement in retail.
How retailers are trying to engage shoppers to their bricks and mortar locations by making the store more like an online experience.
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Posts about The Retail Doctor Blogcustomer experience
Posted on July 23, 2017
I had finished speaking in San Francisco and was checking out the retail scene when I came across a smallish men’s boutique, Wilkes Bashford.
Retail Sales Training customer experience exceptional customer service
Posted on March 24, 2017
Many retail stores offer the same or similar products as you do.
And anything is available online.
If the only thing your customers can hope for is a product, then you’re in direct competition ...
Posted on January 05, 2017
I’ve spoken to several jewelry and luxury retailers lately and I’ve also been commenting about luxury sales and how things need to change for these retailers.
I’ve condensed several points into ...
Posted on December 15, 2016
Customer reviews are very influential and can increase your sales more than marketing with a paid ad but can be hard to get. Here’s 10 proven tips to get customers to review your business online.
Posted on December 07, 2016
I always wanted to be the great uncle. You know, the one who really made something special for a kid during the holidays.
Probably because I didn’t have someone like that and I wanted to reparent ...
Posted on June 12, 2016
As a motivational speaker, I travel a lot and encounter customer service mistakes all the time.
Posted on May 08, 2016
Update: The Cubs start the world series tonight. They had not won the National League pennant in 71 years until finally winning it this year. You can tell a winning team as this blog I wrote many ...
Retail Sales Retail Sales Training customer experience brick and mortar
Posted on February 17, 2016
Many times, when it comes to exceeding customer expectations and failing miserably, we can't see the forest for the trees.
Retail Sales Customer Service Retail Sales Training Retail customer experience hotel spa
Posted on January 20, 2016
In many ways, retail is a lot of moving parts and yet in others it is very simple: Treat customers as you would want to be treated.
Retail Sales Training Employee Management customer experience retail customer service,
