Posts about customer experience

Burger King your Way Champion
Burger King's Your Way Champion Won't Fix a Franchise Training Problem

When Burger King announced its new "Your Way Champion" role - a dedicated manager in a special vest whose job is to make...

Read The Article arrow


All Categories

Access My FREE 5-Part Retail Sales Training Email Course!

Access Now
guy trying to dock boat in storm on lake
AI Agents Buy Sight Unseen. Salespeople Keep You Off the Wrong One

What an AI shopping agent actually does At Google's I/O event, the company announced Universal Cart. Here is what it doe...

Read The Article arrow
man welcoming kid to sporting good store
How Dick's Sporting Goods Built a $13.7 Billion Business by Putting Community First

"It's Never Just a Baseball Glove": The Story That Shaped Dick's Culture Dick's Sporting Goods built a $13.7 billion bus...

Read The Article arrow
2025 calendar with my thoughts in a retail store
The Best of 2025: Why Retail’s Biggest Problem Isn’t Technology, It’s Human Execution

This is a curated look back at what I saw and shared in 2025 Retail didn’t lose customers in 2025. It lost the moment th...

Read The Article arrow

salesrx-logo-white

Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth

 

Tired of watching potential sales walk out your door? Smart retailers know that today's winning formula isn't just about stocking shelves - it's about creating experiences that turn browsers into buyers. That's why over 83% of store owners who implement our proven SalesRX training system see double-digit sales growth.

We transform your retail associates into skilled experience creators who know how to connect, engage, and close sales naturally.

LEARN MORE