Posts about customer experience
What Poor Customer Service Costs a Retail Store
Poor customer service costs a store the sales it already paid to get in the door. Not loyalty points. Not a survey score...
Burger King's Your Way Champion Won't Fix a Franchise Training Problem
When Burger King announced its new "Your Way Champion" role - a dedicated manager in a special vest whose job is to make...
AI Agents Buy Sight Unseen. Salespeople Keep You Off the Wrong One
What an AI shopping agent actually does At Google's I/O event, the company announced Universal Cart. Here is what it doe...
How Dick's Sporting Goods Built a $13.7 Billion Business by Putting Community First
"It's Never Just a Baseball Glove": The Story That Shaped Dick's Culture Dick's Sporting Goods built a $13.7 billion bus...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth