How To Effectively Master The Best Retail Sales Skills
By Bob Phibbs
Looking for the easy answer for how to develop the best sales skills?
Knowing isn’t the problem…
Let’s be honest, how many of you hear something, a light bulb goes off, and you immediately use it?
Truth be told, few of us.
If all we had to do was listen to smart advice, we’d all be much further along in our development as salespeople, executives, or business owners.
So I got to wondering, why, once we’re exposed to something – watching a video, reading a book, or perusing a blog like this one – doesn’t it stick?
My goal in this post is to help you bridge that gap between knowing something and taking action to use it.
I mean let’s face it, until we apply what we’ve learned, it’s just stuff stored in short-term memory. And unless something happens with it, it disappears like your memory of who won foursquare when you were six years old.
When I was first starting out in retail, I was interested in advancing myself. I read Zig Ziglar’s book, See You at the Top and the rest of the best business books.
Those books made me feel I was smart. I understood it all. It made sense.
But after a few months, I realized just understanding it did nothing to boost my pay check.
And here’s the truth…any personal development takes time.
You don’t train until you understand it.
You don’t train until you can do it one time.
You have to do it until it becomes a part of you.
You have to do it until you don’t have to think, do this, then that.
That’s why so many people fail when it comes to sales training.
They get a fire hose full of information, but there’s only so much time to absorb it.
The owner may have shown exactly how they sold their products when they first started out...
The trainer may have presented everything the sales associate would need for the new product launch…
The sales representative, at their store meeting may have felt great having presented twenty ideas on how to sell more of their line.
Except information overload leads to many people shutting down.
I know I did.
Many times I attended sales meetings and thought to myself or jotted on a pad of paper or wrote in Evernote to do this.
Then I’d hear something else and I’d think…also do this.
By the end, I’d have a list of do this things.
The list was so long I did nothing but file it away.
Those great ideas I discovered? I’d only remember them when I was exposed to the idea again to remark, “Oh yeah, I heard that once before,” as the guilt crept into my mind that I never did anything with it.
You see, I never took the second step which is to practice what I heard.
The information all made perfect sense, but I hadn’t committed to try it.
Some people say until you make something a habit, it remains work. I hadn’t even chosen to make it work.
I thought it would just happen.
So the first step in developing your sales ability is to commit to trying something in the physical, not the abstract.
If that for you is to greet every customer with Good morning and shut your mouth, then that means you try greeting every customer the next day with only Good Morning and not saying anything further.
Deciding to try it and then practicing it is what makes your training effective.
By choosing your words each and every time, you are rewiring not only your conscious mind, but your underlying unconscious mind. And that’s where the training can really take hold.
That’s because in every learner there are four stages to go through:
First, the learner is unconsciously ignorant. They simply don’t know what they should know.
Second, they become consciously ignorant. They know what they don’t know.
Third, they become consciously educated. They know what they should know but have a tough time doing it. They have to think like a baby, place one foot out front, land on the heel then roll the foot forward, select other foot, etc.
Finally, they become unconsciously educated. That is, they no longer need to think about exactly what to do. They have practiced it so much and have met with success so often, it is as natural as walking or breathing air.
Choosing to change your behavior is a choice, isn’t it?
Much like waking up an hour earlier to go for a run, leaving your smartphone in the next room during dinner, or facing a disagreement head on, making the choice to change is what separates those who create a life they want to live and those who just live.
A great salesperson who has been properly trained doesn’t have to consciously think, “OK, I’m going to go up and greet this guy with Welcome, walk past him at a 45-degree angle, wait for a minute or two for him to get the lay of the land, then I’ll return and engage.” Instead they just do it because they trust their body and unconscious mind will choose the right words, timing, body position, and emotions to make the sale.
The concept of the proper way how to make a sale have become a part of their way of thinking.
Now don’t get confused with the employee who just wings it and says the same thing over and over again – that’s not what we’re talking about. That’s just plain laziness!
They theyare not engaged, they aren’t curious about the other person, and they just want to ultimately get by without having to think.
The difference between great salespeople and posers is the amount and consistency of practice on the sales floor.
To reach your goal and become something better than you already are, you must practice consistently. Just like any great performer from Michael Jackson to Lady Gaga, your success comes from consistent practice.
The knowing what to do (or not do) is only a part of it. The real training is within your own head.
Think of all the times people go on a diet with the best intentions on January 1 only to abandon it with a fresh baked croissant on January 10.
Until you change your subconscious, your real operating system, you’ll stammer and start but usually return to the old, the familiar.
That’s because repetition is what is most needed to change, not the knowledge, but the again and againpractice to do it without having to think about it.
As new behaviors are learned, the old familiar will cling and claw its way to stay in control, and that moment is the moment of truth.
Are you willing to push past that to the other side where you will unconsciously be educated?
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