The Retail Doctor Blog

How can you determine whether your customer engagement needs improvement?Customer engagement is an emotional connection between a customer and a...

                            When was the last time you had a negative customer service experience?

The selling problem for most retail salespeople isn’t the merchandise.

Customers lying. It's rarely talked about. Maybe it's because customers often feel retail salespeople can’t be trusted.  But retailers are often...

Years ago manufacturers of retail products had one path – especially for more complex sales of things like luxury watches, cameras, hot tubs - or...

A quick walk through the mall shows retailers are trying to increase revenues with some fairly dramatic sales this summer.  

But sales can hide...

Not sure how you’ll make your sales goals in December retail salespeople?

Now is the perfect time for a quick assessment.  Take this quick...

Imagine cooking a recipe and then leaving the food in the pan without serving it.

That would have wasted your time…

Lazy or untrained employees do...

Were you ever picked by a teacher to come up in front of class when you weren’t prepared to speak?

It felt like hell, I bet.

There’s an area of...

My retail selling tips begin with the idea everyone sells - whether they call it that or not.

Looking for retail sales tips because you have luxury goods or premium service to sell?I'm not talking a good or better version, I'm talking the...

Upselling is about challenging customer preconceptions and getting them to see the value behind every product you sell.

Most customers aren’t...