Subscribe to our newsletter

Recent Articles

More like this

Better Sales through Customer Engagement


How can you determine whether your customer engagement needs improvement?Customer engagement is an emotional connection between a customer and a...

10 Easily Overlooked Customer Service Tips

                            When was the last time you had a negative customer service experience?

The Secret To Better Selling in Retail Stores: Knowing To Notice Yourself

The selling problem for most retail salespeople isn’t the merchandise.

Retail Selling Tips - The 5 Lies Customers Tell You And How To Sell Around Them

Customers lying. It's rarely talked about. Maybe it's because customers often feel retail salespeople can’t be trusted.  But retailers are often...

Could It Be The End Of The Road For The Product Knowledge Retail Salesperson?

Years ago manufacturers of retail products had one path – especially for more complex sales of things like luxury watches, cameras, hot tubs - or...

How To Increase Retail Sales KPIs: Ditch Being Passive

A quick walk through the mall shows retailers are trying to increase revenues with some fairly dramatic sales this summer.  

But sales can hide...

Retail Salespeople: For Higher Holiday Sales, Take This Self-Assessment

Not sure how you’ll make your sales goals in December retail salespeople?

Now is the perfect time for a quick assessment.  Take this quick...

Customers Come To Buy. Don’t Let Them Walk Without Being Sold

Imagine cooking a recipe and then leaving the food in the pan without serving it.

That would have wasted your time…

Lazy or untrained employees do...

How To Avoid Hearing A Customer’s “No, I’m Just Looking” Ever Again

Were you ever picked by a teacher to come up in front of class when you weren’t prepared to speak?

It felt like hell, I bet.

There’s an area of...

10 Retail Selling Tips

My retail selling tips begin with the idea everyone sells - whether they call it that or not.

Retail Sales Tip: Selling Luxury Products Without A Discount

Looking for retail sales tips because you have luxury goods or premium service to sell?I'm not talking a good or better version, I'm talking the...

3 UpSelling Tips for Retailers

Upselling is about challenging customer preconceptions and getting them to see the value behind every product you sell.

Most customers aren’t...

More recent articles

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win