The retail industry has undergone a significant transformation, shifting the focus toward digital customer service, mark...Read The Article
Many decades ago, when I was first starting out as a commissioned salesman, I had a very good customer, who went by the ...Read The Article
Every Friday I answer your questions in a Facebook LIVE video. This past week many questions revolved around the new ret...Read The Article
It's never easy dealing with a retail customer service issue. Sometimes it may seem like someone is looking for trouble,...Read The Article
Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.