Recent Articles

Bad Customer Service Examples: 50 Things Retail Employees Shouldn't Do

  Excellent retail customer service is dependent on your sales associates. Likewise, a bad experience is dependent on poor customer service in your...

How To Deal With The Shop Local But Buy Online Retail Trend

Every Friday I answer your questions in a Facebook LIVE video. This past week many questions revolved around the new retail trend some call shop...

Customer Service In Your Retail Store – 3 Stories To Get You From Cringing To Caring

I have been a loyal Nordstrom shopper for decades. It was the pinnacle of cache to buy from Nordstrom. Exclusive. Quality. Service. For many years...

Retail Customer Service: How To Get Away From A Shopper In Your Store And Onto Another

Many decades ago, when I was first starting out as a commissioned salesman, I had a very good customer, Richie. Richie would flirt with buying...

What To Do When Your Retail Customer Service Fails Miserably

It’s been said that a brand is a promise of an emotional payoff of a purchase. I believe customer service is the level of service your brand promises

What Do Customers Want? 10 Non-Negotiables of Customer Service

In many ways, retail is a lot of moving parts and yet in others it is very simple: Treat customers as you would want to be treated. It better be...

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.