Posts about retail customer service,

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What Poor Customer Service Costs a Retail Store

Poor customer service costs a store the sales it already paid to get in the door. Not loyalty points. Not a survey score...

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New Trends in Digital Customer Service: The Evolution of Self-Service Tools

The retail industry has undergone a significant transformation, shifting the focus toward digital customer service, mark...

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Retail Customer Service: How to Switch Between Shoppers

Many decades ago, when I was first starting out as a commissioned salesman, I had a very good customer, who went by the ...

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How To Deal With The Shop Local But Buy Online Retail Trend
How To Deal With The Shop Local But Buy Online Retail Trend

Every Friday I answer your questions in a Facebook LIVE video. This past week many questions revolved around the new ret...

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