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The Retail Doctor's Blog


Attract, Close & Delight Your Customers

5 Ways Brick and Mortar Retailers Should Prepare For Better Future 

Bob Phibbs

First the bad news for retailers...

You know how I’ve included this quote from McKinsey in several of my previous blog posts, “Brick-and-mortar stores should still account for approximately 85 percent of US retail sales in 2025”?

Turns out it’s probably wrong.

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Topics: Retail Sales, Technology, Retail Sales Training, retail trends, brick and mortar, online sales

Here's Why You Should Forget Adding An Online Retail Store

Bob Phibbs

I hear a lot of independent bricks and mortar stores saying they need to build an online store.

The expectations is millions of people perusing your products, shipping to exotic locales like Pacoima, Paris or Peru.

A website delivering the amount of customers you lost in the last two years with low overhead.

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Topics: Online shopping, omnichannel, online sales

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