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The Retail Doctor's Blog


Attract, Close & Delight Your Customers

What Can This Small Business #Fail Teach Retailers?

Bob Phibbs

When I was looking to move away from the crowded, noisy, dusty freeways of Los Angeles, I checked out the green Mid-Hudson Valley of New York. While there were no Westins in that part of the world, I did discover a great off-the-beaten-path alternative, the Union Street Guest House in Hudson, NY.

A large, spacious suite was outfitted just right. Their location was superb for walking and the excellent local restaurants kept me from having to use the fully functional kitchen in my suite.

Over the years, I’ve recommended that place to many visitors, and I even posted a review on TripAdvisor in 2008.

So imagine my surprise when I read that the establishment mentioned in this headline, “Hotel fines $500 for every bad review posted online” was indeed, the Union Street Guest House. 

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Topics: Marketing, Customer Service, Social Media, Attract customers, online reputation

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