Posts about exceptional customer service

What Is World Class? Customer Service Case Study at Nordstrom NYC

It’s easy to bemoan retail right now and the lack of good customer service. Disney just closed 60 stores as of September...

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How The Best Retail Salespeople Make The Sale

I've written about bad customer service experiences but this time, I thought you should see what a great customer experi...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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