Recent Articles

Knowing Your Customer: How to Improve Retail Customer Service

I just completed a business makeover of Eklund’s, an agricultural equipment dealer in rural, upstate New York. While I’ll have a full post on some...

RedPoint Gives Your Customer Data the Golden Touch

Back in the 90’s, I used to have one remote for my TV, one remote for my cable, one remote for my sound system, one remote for my VCR, and one remote...

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.