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The Retail Doctor's Blog


Attract, Close & Delight Your Customers

Millennials, He Wrote: How Retailers Are Paying The Price For Ignoring Baby Boomer Customers

Bob Phibbs

Yesterday, the New York Times ran the story, Bargain-Hunting Frenzy Threatens Traditional Department Stores. Macy’s, Nordstrom and others’ earnings look especially bleak after the government reported that overall retail spending had ticked higher in April.

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Topics: Retail Sales, Retail Sales Training, Millennial, Baby Boomer, Nordstrom

The New Frugality: How to Reach Out to Retail Consumers Who Want to Buy Less

Bob Phibbs

Buying less is a concept that seemed out of style for consumers beginning with the go-go 80’s until about three years ago.  

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Topics: Retail Sales Training, Millennial, Baby Boomer, how to sell, how to attract customers, frugality

What Every Retailer Must Know About The Millennial Generation

Bob Phibbs

Many retailers would rather hire a 50-year-old who they think has more of a work ethic than hire a 20-something Millennial.

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Topics: Retail Sales, Retail Consultant, Millennial, Baby Boomer

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