March 03, 2015
March 03, 2015
When you started your retail business, you probably did everything. You answered the phone, took orders, greeted customers, worked the register, ordered new product, and if your business offered delivery, you used your own car.
As your business grew, you hired employees and subsequently trained them to do the jobs that you knew inside and out.
As your company continued to expand, you began to move farther away from the customer and had to delegate tasks; one of those being retail sales training.
You might have spent hours writing a sales training manual to ensure that your knowledge and wisdom would flow directly to your new employees.
You visited one of your retail stores and the things you saw were upsetting.
Customer service was lacking, there were long check-out lines, and customers just seemed frustrated and unhappy. Or maybe you checked your reports and noticed the average ticket or units per ticket (UPT) are off.
Somehow, your system of retail training has failed.
Online training systems are now available that can take the place of classroom-style sessions or catch-as-catch-can shadowing someone. Your employees can simply sit at a computer, sign in, and complete a training module from 3-5 minutes. The new systems are so sophisticated that they can accomplish an amazing number of training tasks:
In SalesRX.com, my virtual online retail sales training program, your employees will learn how to approach, engage and sell the customer, and they'll learn how to be more human in an increasingly inhuman world.
They'll understand that every stage of a sale is critically important, and they'll learn to feel comfortable as they move through the sales process. Your staff will learn that they can upsell, and meet your customers’ needs at the same time. Most of all, your employees will learn the training as life skills - how building rapport and selecting your attitude are skills to develop to have a good life.
If you've worked hard to create a superior retail environment already, then managing your customer's experience is your goal.
Is virtual online retail sales training right for you?
If you want to have a consistent experience that sells your merchandise, you need to make sure your employees are trained to deliver it.
Virtual online retail sales training, like my SalesRX.com can do that for you when you use it consistently.
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