Recent Articles

How To Deal With The Shop Local But Buy Online Retail Trend

Every Friday I answer your questions in a Facebook LIVE video. This past week many questions revolved around the new retail trend some call shop...

Showrooming: 13 Reasons Brick and Mortar Retail Stores Are Susceptible

Showrooming occurs when customers at a brick and mortar store, after having physically touched, smelled, lifted, handled, and most importantly priced

How To Build Retail Customer Loyalty

Lower foot falls, lower conversions, and lower margins are haunting many retailers from the biggest box to the tiniest boutique. When I ask retailers...

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.