Trust is one of the building blocks of sales, retail employee management and economic life as we know it.
Life in retail management can be as cutthroat as anything else, as evidenced by my suggestion to terminate bad new hires quickly.
When teammates don't trust their bosses or vice-versa, sales always suffer. That's because people who don't trust can't be trusted.
And no-one picks that up quicker than your customer.
That's why, as you work your way up the ladder as a manager or shift leader, it’s important to remember whose company you’re in. Conversations among some people might be fine; among others not so much. If you are an owner or C-level executive, you should know these already.
And nowadays, who you text and what you text can be a smoking gun that leads back to you as much if not more than what is said so before we begin...nip that in the bud now.
Having seen the effects of not knowing appropriate boundaries as a retail consultant, here's my retail management tips...