The Retail Doctor Blog

I was tired after my 12-hr journey to get home. I called and ordered a pizza from the local Italian restaurant. While I was a bit annoyed I had...

Your success as a retailer depends on increasing your units per transaction (UPT) and conversion rates. The only way to do that is by creating...

People often ask me, “How many hours does it take for retail sales training?”

I received a tweet from Susanne Wolf in January of this year accompanied by the photo above. It read, “Thanks to you Bob: reaching our goal and...

When I was working with a retailer a few years ago, I observed a new hire as he was brought into the back office. He was escorted to an old Dell...

Online retailers are coming after every single brick and mortar retailer.  

I‘ve been an in-person retail sales trainer for upscale retail brands and I’ve helped them achieve extraordinary gains over the last twenty-some...

I used to think online retail sales training would be impossible to deliver in a new way. But I was wrong.

I had a shocking call with the North American CEO of a luxury brand a few weeks ago. 

They had a bad fourth quarter and were having a manager...

A lot of brick and mortar retailers pay a lot of money for pay-per-click ads or other online marketing. They'll still run ads in local papers or...

Want your sales associates to make more retail sales?

First, imagine you were just plopped into a car parked on the side of a road, you don’t know...

While working for some great retailers, I found I was naturally good at selling merchandise and retail sales training. Little did I know that...