The Retail Doctor Blog

Oracle NetSuite + Retail Doctor Survey Reveals Customer Service Disconnect Between Retailers And Shoppers

Oracle NetSuite and I partnered to find out exactly where the disconnect between shoppers and retailers is occurring and how those findings could point the way...

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Neiman Marcus Visit Illustrates Why Brick And Mortar Stores Are Losing Money

I was in Dallas a few weeks ago and decided to visit the Neiman Marcus flagship store.

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How To Be Here Next Year: 5 Steps Retailers Need To Embrace To Compete With Online

Many retailers have embraced digital as the be-all and end-all. Many pundits and retail experts are telling us the only way to survive is to bring the web into your...

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Are You Missing These 4 Key Training Principles That Lead To Retail Success?

 

I was tired after my 12-hr journey to get home. I called and ordered a pizza from the local Italian restaurant. While I was a bit annoyed I had...

How To Increase Units Per Transaction (UPT)

Your success as a retailer depends on increasing your units per transaction (UPT) and conversion rates. The only way to do that is by creating...

How Many Hours Should You Invest In Retail Sales Training?

People often ask me, “How many hours does it take for retail sales training?”

Want Employee Development But Can't Prove Online Sales Training Is Worth The Money? How’s This?

I received a tweet from Susanne Wolf in January of this year accompanied by the photo above. It read, “Thanks to you Bob: reaching our goal and...

The Case For SalesRX, My Online Retail Sales Training Certification

When I was working with a retailer a few years ago, I observed a new hire as he was brought into the back office. He was escorted to an old Dell...

Cognitive Computing Is Transforming Online Retail - Where Does That Leave Physical Stores?

Online retailers are coming after every single brick and mortar retailer.  

Here’s Proof Best Online Retail Sales Training Program Works...Well Mine Anyways

I‘ve been an in-person retail sales trainer for upscale retail brands and I’ve helped them achieve extraordinary gains over the last twenty-some...

8 Benefits of Online Retail Sales Training

I used to think online retail sales training would be impossible to deliver in a new way. But I was wrong.

Considering Retail Sales Training Courses? Here Are The Essentials

I had a shocking call with the North American CEO of a luxury brand a few weeks ago. 

They had a bad fourth quarter and were having a manager...

How To Justify The Expense Of Retail Sales Training For Your Staff And Why

A lot of brick and mortar retailers pay a lot of money for pay-per-click ads or other online marketing. They'll still run ads in local papers or...

How Using Personality Styles Helps You Make More Retail Sales

Want your sales associates to make more retail sales?

First, imagine you were just plopped into a car parked on the side of a road, you don’t know...

Retail Sales Training Will Never Be The Same

While working for some great retailers, I found I was naturally good at selling merchandise and retail sales training. Little did I know that...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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