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7 Retail Customer Service Experience Mistakes Retailers Make

As a motivational speaker, I travel a lot and encounter customer service mistakes all the time.  

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If you're paying attention to the doom and gloom associated with retail, it might seem that the exuberance of online shopping - It’s SO easy -...

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This is the second of a three-part blog wrapping up my time at IBM's Amplify conference last month with tips all retailers can use to build their...

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On The Contrary - Brick and Mortar Retail Stores' Best Asset Is Alive And Well

This is a post about why brick and mortar retail stores still rule in a world of omnichannel. Reports of their demise often dismiss their greatest...

Omnichannel Warning: Retail Is About Discovery,Not In Being Discovered

I recently purchased a canteen. It is detailed in leather and has intricate lacing.

Oh, I had no need for it. It wasn’t on sale. I didn’t spot it...

Here's Why You Should Forget Adding An Online Retail Store

I hear a lot of independent bricks and mortar stores saying they need to build an online store.

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