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7 Retail Customer Service Experience Mistakes Retailers Make

As a motivational speaker, I travel a lot and encounter customer service mistakes all the time.  

4 New Retail Business Ideas That Stand Out From the Competition

If you're paying attention to the doom and gloom associated with retail, it might seem that the exuberance of online shopping - It’s SO easy -...

How Retailers Can Using Analytics To Build HIgher Converting Websites

This is the second of a three-part blog wrapping up my time at IBM's Amplify conference last month with tips all retailers can use to build their...

How Retailers Can Build E-commerce Without Impacting Store Operations

This is the final part of a three-part blog wrap up of IBM's Amplify conference covering omnichannel retailing, predictive logic on websites and...

On The Contrary - Brick and Mortar Retail Stores' Best Asset Is Alive And Well

This is a post about why brick and mortar retail stores still rule in a world of omnichannel. Reports of their demise often dismiss their greatest...

Omnichannel Warning: Retail Is About Discovery,Not In Being Discovered

I recently purchased a canteen. It is detailed in leather and has intricate lacing.

Oh, I had no need for it. It wasn’t on sale. I didn’t spot it...

Here's Why You Should Forget Adding An Online Retail Store

I hear a lot of independent bricks and mortar stores saying they need to build an online store.

The expectations is millions of people perusing...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win