Increasing customer loyalty through omnichannel strategies is a great way for retailers to keep customers coming back. B...Read The Article
As a motivational speaker, I travel a lot and encounter customer service mistakes all the time. A few weeks ago, I waite...Read The Article
Originally published May 29, 2018. Updated for relevancy May 9, 2023. If you're paying attention to the doom and gloom a...Read The Article
This is the second of a three-part blog wrapping up my time at IBM's Amplify conference with tips all retailers can use ...Read The Article
Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.