As a motivational speaker, I travel a lot and encounter customer service mistakes all the time. A few weeks ago, I was...Read The Article
If you're paying attention to the doom and gloom associated with retail, it might seem that the exuberance of online sho...Read The Article
This is the second of a three-part blog wrapping up my time at IBM's Amplify conference last month with tips all retai...Read The Article
Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.