Posts about omnichannel

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7 Retail Customer Service Experience Mistakes and What They Cost You

As a motivational speaker, I travel a lot and encounter customer service mistakes all the time.   A few weeks ago, I was...

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4 New Retail Business Ideas That Stand Out From the Competition

If you're paying attention to the doom and gloom associated with retail, it might seem that the exuberance of online sho...

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How Retailers Can Using Analytics To Build HIgher Converting Websites

  This is the second of a three-part blog wrapping up my time at IBM's Amplify conference last month with tips all retai...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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