Posts about Nordstrom

What Is World Class? Customer Service Case Study at Nordstrom NYC

It’s easy to bemoan retail right now and the lack of good customer service. Disney just closed 60 stores as of September...

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Is Retail Dead in 2021?

Is retail dead? No, but brands must prioritize connection over transaction.  In 2017, Ralph Lauren closed its New York C...

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Malls and Shoppers Are Back In Droves

Don’t look now, pundits, but those dire predictions of the collapse of malls are crumbling. I visited the Garden State P...

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9 New Visual Merchandising Trends For Your Store

Visual merchandising covers everything from how you visually arrange your merchandise to how you interrupt traffic patte...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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