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What Top Brick and Mortar Retailers Are Doing To Combat Amazon

As 250+ Bon Ton stores go out of business, the Wall Street Journal caught up with their former CEO Tim Grumbacher who said, “If I had had the...

Customer Service In Your Retail Store – 3 Stories To Get You From Cringing To Caring

I have been a loyal Nordstrom shopper for decades. It was the pinnacle of cache to buy from Nordstrom. Exclusive. Quality. Service. For many years...

Retail Is Not Dead But Stores Are Closing. How To Keep Your Store From Dying

On Monday, Ralph Lauren announced they are closing their flagship Polo store in New York City as part of a drive to gain their footing in a...

Millennials, He Wrote: How Retailers Are Paying The Price For Ignoring Baby Boomer Customers

Yesterday, the New York Times ran the story, Bargain-Hunting Frenzy Threatens Traditional Department Stores. Macy’s, Nordstrom and others’...

Logic Is Sinking Your Retail Sales. Here’s How To Counter It.

I was interviewed this past week, and the host went on and on about how wonderful he thought the Apple store experience was. He held Apple up as...

Hey Retailers! Nordstrom’s Customer Service Problems Are Yours Too

I’m a Nordstrom shopper. Have been since I worked at South Coast Plaza in Southern California thirty years ago.

I've never used their personal...

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