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Oracle NetSuite + Retail Doctor Survey Reveals Customer Service Disconnect Between Retailers And Shoppers

Oracle NetSuite and I partnered to find out exactly where the disconnect between shoppers and retailers is occurring and how those findings could...

Neiman Marcus Visit Illustrates Why Brick And Mortar Stores Are Losing Money

I was in Dallas a few weeks ago and decided to visit the Neiman Marcus flagship store.

How To Be Here Next Year: 5 Steps Retailers Need To Embrace To Compete With Online

Many retailers have embraced digital as the be-all and end-all. Many pundits and retail experts are telling us the only way to survive is to bring...

My Top 10 Best Retail Blog Posts Of 2018: Must-Reads For Brick And Mortar Retailers Looking For How To Compete With Amazon

Here are the 10 must-read blog posts for reliable, retail-focused information on everything from staffing issues to marketing to design and...

How To Stop Online Retailers From Eating Away At Your Business

During a recent road trip, I stopped at a country store that dated back to the Revolutionary War. Creaky wooden floorboards, bright, tall windows,...

Retail Sales Associate Training: 9 Ways To Get Better At Selling

You’ve probably heard it said of someone, “They could sell (snow, ice, a refrigerator) to an Eskimo,” or something similar to that.

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win