Posts about bad customer service examples

four people flipping a mattress
What a Customer Service Failure Taught Me About Brand Accountability

When you make a high-consideration purchase: a luxury mattress, custom flooring, high-end appliances, you’re not just bu...

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circus barker welcoming someone into store
"Welcome In” Isn’t a Greeting: It’s a Sales Killer

You've heard it walking through stores: "Welcome in." A phrase that sounds meaningful but isn't. It's retail's equivalen...

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REI cashier not helping customer
Last Mile Letdown: How Retailers Kill Customer Loyalty at Checkout

Retailers spend countless hours and resources training frontline teams to handle difficult customers. But who's addressi...

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Aggressive customer
Why Have Customers Become so Aggressive and Belligerent?

We’ve all seen videos of customers being abusive to airline personnel, in grocery stores, in banks, and … also, bad cust...

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