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Bad and Good Customer Service Examples At Saks Fifth Avenue

Longtime readers know I sometimes share both my good and bad retail customer service shopping experiences from across the world. 

The Causes And Consequences Of Bad Customer Service

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Barney’s Bankruptcy Shows Limits Of Poor Customer Service

I first stepped into Barney’s in New York City in 1993 because it was one of the only high-end men’s clothing stores that featured exceptional new...

Battling Disruption In Retail Begins With Operational Excellence

A lot of money is chasing the term of disruption in retail.

How To Remove Half-Assed Responses To Requests For Customer Service

Three very short examples about customer service…

Bad Customer Service Examples: 50 Things Retail Employees Shouldn't Do


Excellent retail customer service is dependent on your sales associates. But a bad retail experience is also dependent on a rotten customer...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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