Posts about bad customer service examples

Aggressive customer
Why Have Customers Become so Aggressive and Belligerent?

We’ve all seen videos of customers being abusive to airline personnel, in grocery stores, in banks, and … also, bad cust...

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Frustrated retail employee
Bad Customer Service Examples: 50 Things Retail Employees Shouldn't Do

Excellent customer service is dependent on your sales associates. Likewise, a bad customer service experience depends on...

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Angry woman brandishing rolling pin
The Causes and Consequences of Bad Customer Service

The reason for a bad customer service experience could be summed up by Lily Tomlin's character Ernestine, "We're the pho...

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Battling Disruption In Retail Begins With Operational Excellence

A lot of money is chasing the term of disruption in retail. From innovative AI chatbots to new payment solutions, everyo...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.