If your new employee is late on day two, realize she is testing you. Make clear to her what your tardy policy is, and that if it happens again, she’ll be gone. If she breaks the policy twenty days later, fire her; she won’t magically get better.
I know that sounds tough but here's why hiring and firing is so important to your retail business....
Your other employees are watching you. If she gets away with it, so will they.
Why else would you let them go during the first 30 days? If they snap at a customer, they are gone immediately. If you find them constantly talking to other employees, distracting them from their work, let them go.
If you tolerate any of it during the first thirty days, I guarantee it will only get worse. One bad apple does indeed spoil the barrel.
Make the first month the toughest month with regards to scheduling. They are "low man on the totem pole" so making allowances for their scheduling needs comes after everyone else.
Schedule a new hire’s first shift after they are fully trained for a busy Saturday. You want to see if they come in dragging after a busy night on the town. If they do, they should quickly learn they can’t.
If they do it again, you need to have a talk. “Don’t you realize that you can’t stay out late the night before and be ready to work at 9 a.m.?” If they do it again, they are gone.
If they call in sick with no replacement lined up, as you taught them, they are also let go.
At a hotel they scheduled new housekeepers on Sundays -the morning after being sold out. If they couldn’t get all their rooms cleaned like the other housekeepers, their boss would have a talk. If the new housekeeper didn’t speed up, they were gone.
At a tire store the trained new employee started on Monday when all the problems from the weekend needed to be dealt with. Their manager didn't make them be the only one dealing with all of the customers, but the manager did need to see if their people skills were great, or not.
Don't worry, there are plenty of retail employees who work well with rules, standards and boundaries. They are the ones who will lead your business to higher sales.
Again, the idea is to get them used to your standards, then everything else will be a breeze.
Yes it costs a lot to hire and fire an employee but you have to weigh the cost of losing customers if they stay.
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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month
Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.