The Retail Sales Training Expert For Brands Of All Sizes

Looking for an experienced customer service leader at your next virtual event to bring hope to retailers during the COVID-19 pandemic? Join successful brands like Brother, Hunter Douglas, Paul Mitchell, and Trek who hired Bob Phibbs aka the Retail Doctor to speak to, train, and motivate your sales team to increase your retail sales.

Keynote Speaker
Retail Consultant
Retail Sales Trainer
Online Sales Training

The retail environment is undergoing a seismic shift since COVID-19. Retail executives have slashed their workforce and closing doors in response to new retail challenges of COVID-19. The retail industry is letting online shopping win by trying to fight tech with tech, rather than focusing on and fixing the in-person shopping experience that give brick-and-mortar stores real advantages.

This is the wrong approach. Since 1994, The Retail Doctor has been transforming the shopping experience for larger retailers and smaller independent retailers into thriving retail operations by giving them ideas to increase retail sales and the tools to succeed in a challenging brick-and-mortar retail market that capitalizes on great merchandising and selling.

Bob Phibbs is a 30+ year retail master with a proven track record to help you lift sales, turn your retail staff into real salespeople, and get more out of your store traffic with innovative retail marketing tactics. Call now to get your questions answered

Bob is a dynamo...He’s uniquely attuned to the needs of modern retail businesses in a hyper-competitive environment and brought a wealth of powerful strategies and ideas that the audience could act upon. A masterful presenter for galvanizing retailers and delivering take-home value

Director of Professional Development for NAMM

The Retail Doctor Has Helped Hundreds Of Brands Achieve Sales Success

Get Your Retail Doctor Fix

Keynote Speaking

Energize and inspire the guests at your next event with The Retail Doctor’s customizable, interactive, and highly sought-after live presentations, packed with immediately actionable tips which have been transformed into a virtual environment.
Online Training

SalesRX is unlike any other online retail sales training program: it works. Even during the pandemic, get more out of your existing traffic and transform your sales staff with customizable online retail sales training for sales staff and managers.
Retail Consulting

For over 30 years, The Retail Doctor has been helping businesses discover their edge. He can help your company create exceptional customer service, offer creative ways to increase retail sales, share dynamic merchandising plans, build effective teams, and create powerful marketing strategies.
Retail Training

There will be no Always Be Closing Speech. Instead, The Retail Doctor assesses your unique position in the brick-and-mortar retail environment and brings to the table actionable, effective new sales strategies for your retail stores.

Why Choose The Retail Doctor? Meet Bob

I wouldn’t be in business if it weren’t for Bob Phibbs.

Mike Sheldrake

Polly's Gourmet Coffee

Bob knows his stuff. Named one of the top retail influencers of 2018, Phibbs is also an American Express merchant advisor, IBM retail futurist, and RetailWire BrainTrust partner. Retail brands trust Bob to deliver the message it isn't about online stealing sales as much as your associates not stepping up to deliver an experience consumers will drive out of their way for.

He and his work have appeared on ABC, Fox, MSNBC, and PBS, and featured in articles in Entrepreneur, the New York Times, and the Wall Street Journal. He also performs business makeovers for the Los Angeles Times and received the highest sales increase award from the #1 mall in America.

With over thirty years' experience creating proven sales increases of 20-50%, The Retail Doctor can help bring your retail organization back to excellent health with amazing customer service.

The #1 Retail Sales Speaker Delivers The #1 Online Sales Training Program

With SalesRX, you and your sales team can:

Stop settling for mediocre sales performance

Increase your average ticket price

Banish sales-killing habits on the floor

Learn to overcome objections

See your close rates soar

Create exceptional customer experiences

Take on showrooming (and win)

Master cross-generational and cross-personality selling

Avoid ineffective, money-wasting training programs

Sell more in-store

You know your material and the challenges that people will present when they do not want to make the change or do the work to retrain themselves and their staff. That is invaluable in countering the arguments and objections. My only regret is that we didn't do it sooner.

Senior Director Brand Retail Operations, Lego

The Retail Doctor Treats Common Retail Ailments

Lack of consistent training or sales certification processes

Showrooming & other side effects of online shopping

Needing to take your best people off the floor to train new staff

Destroying your own margins with discounts and door-crashers

Profit-killing cross-generational and cross-personality selling mistakes

Employees being product knowledge robots instead of trusted advisors

Too many browsers and not enough buyers

Clerking and hiding behind the counter because of low sales motivation

Knowing you need to change to survive, but not knowing where to start

Tired old retail marketing tactics

The Retail Doctor Has Helped Hundreds Of Brands Achieve Sales Success

Keynote Speaker
Retail Consultant
Retail Sales Trainer
Online Sales Training

Legal Notices | Privacy Policy

Results may vary depending on your commitment to practice, to role-play,
and to hold associates accountable for using what is taught.

Email Bob or connect on social

The Retail Sales Training Expert For Brands Of All Sizes

Keynote Speaker

Retail Consultant

Retail Sales Trainer

Online Sales Training

Bob is a dynamo...He’s uniquely attuned to the needs of modern retail businesses in a hyper-competitive environment and brought a wealth of powerful strategies and ideas that the audience could act upon. A masterful presenter for galvanizing retailers and delivering take-home value

The Retail Doctor Has Helped Hundreds Of Brands Achieve Sales Success

Get Your Retail Doctor Fix

Keynote Speaking

Online Training

Retail Consulting

Retail Training

Why Choose The Retail Doctor? Meet Bob

I wouldn’t be in business if it weren’t for Bob Phibbs.

The #1 Retail Sales Speaker Delivers The #1 Online Sales Training Program

Stop settling for mediocre sales performance

Increase your average ticket price

Banish sales-killing habits on the floor

Learn to overcome objections

See your close rates soar

Create exceptional customer experiences

Take on showrooming (and win)

Master cross-generational and cross-personality selling

Avoid ineffective, money-wasting training programs

Sell more in-store

You know your material and the challenges that people will present when they do not want to make the change or do the work to retrain themselves and their staff. That is invaluable in countering the arguments and objections. My only regret is that we didn't do it sooner.

The Retail Doctor Treats Common Retail Ailments

Lack of consistent training or sales certification processes

Showrooming & other side effects of online shopping

Needing to take your best people off the floor to train new staff

Destroying your own margins with discounts and door-crashers

Profit-killing cross-generational and cross-personality selling mistakes

Employees being product knowledge robots instead of trusted advisors

Too many browsers and not enough buyers

Clerking and hiding behind the counter because of low sales motivation

Knowing you need to change to survive, but not knowing where to start

Tired old retail marketing tactics

The Retail Doctor Has Helped Hundreds Of Brands Achieve Sales Success

Keynote Speaker

Retail Consultant

Retail Sales Trainer

Online Sales Training