Clients hire Bob Phibbs when they or their audiences are experiencing one or more of the following:
• Store staff is not maximizing every interaction.
You want to drive sales but don’t know what to fix
Companies hire me to speak and consult either virtually or in-person in a manner that is interactive, fun, and filled with actionable tips to improve customer service and sell premium merchandise. Others hire me to get double-digit results as a sales coach for outside sales reps and diverse teams. Still others use my online retail sales training program SalesRX.
When they do, units per transaction, conversion rates, customer service scores, and sales go up.
While everyone has omnichannel capabilities now, the one area you can most increase profitable sales is on your sales floor.
Retail executives have slashed their workforce and are closing doors in response to the new retail challenges. The retail industry is letting online shopping win by trying to fight tech with tech, rather than focusing on and fixing the in-person shopping experience that gives brick-and-mortar stores real advantages.
This is the wrong approach.
Since 1994, The Retail Doctor has been transforming the shopping experience for larger retailers and smaller independent retailers into thriving retail operations by giving them ideas to increase retail sales and the tools to succeed in a challenging brick-and-mortar retail market that capitalizes on great merchandising and selling.
Bob Phibbs is a 30+ year retail master with a proven track record to help you lift sales, turn your retail staff into real salespeople, and get more out of your store traffic with innovative retail strategies and tactics.. Call now to get your questions answered
Director of Professional Development for NAMM
Polly's Gourmet Coffee
Bob knows his stuff. Named one of the top retail influencers of 2018, Phibbs is also an American Express merchant advisor, IBM retail futurist, and RetailWire BrainTrust partner. Retail brands trust Bob to deliver the message it isn't about online stealing sales as much as your associates not stepping up to deliver an experience consumers will drive out of their way for.
He and his work have appeared on ABC, Fox, MSNBC, and PBS, and featured in articles in Entrepreneur, the New York Times, and the Wall Street Journal. He also performs business makeovers for the Los Angeles Times and received the highest sales increase award from the #1 mall in America.
With over thirty years' experience creating proven sales increases of 20-50%, The Retail Doctor can help bring your retail organization back to excellent health with amazing customer service.
With SalesRX, you and your sales team can:
Senior Director Brand Retail Operations, Lego