Bob knows his stuff. Named one of the top retail influencers of 2018, Phibbs is also an American Express merchant advisor, IBM retail futurist, and RetailWire BrainTrust partner. Retail brands trust Bob to deliver the message it isn't about online stealing sales as much as your associates not stepping up to deliver an experience consumers will drive out of their way for.
He and his work have appeared on ABC, Fox, MSNBC, and PBS, and featured in articles in Entrepreneur, the New York Times, and the Wall Street Journal. He also performs business makeovers for the Los Angeles Times and received the highest sales increase award from the #1 mall in America.
With over thirty years' experience creating proven sales increases of 20-50%, The Retail Doctor can help bring your retail organization back to excellent health with amazing customer service.