The Retail Sales Training Expert For Brands Of All Sizes

Looking for an experienced customer service leader at your next event? Join successful brands like Brother, Hunter Douglas, Paul Mitchell, and Trek who hired Bob Phibbs aka the Retail Doctor to speak to, train, and motivate your sales team to increase your retail sales.

Download Bob's Speaker Packet
  1. Keynote Speaker

    Keynote Speaker

    Book The Retail Doctor
  2. Retail Consultant

    Retail Consultant

    Get Expert Retail Advice
  3. Retail Sales Trainer

    Retail Sales Trainer

    Get On-Site Training
  4. Online Training

    Online Sales Training

    Start Training Online

The retail environment is undergoing a seismic shift. Even major luxury retail executives are slashing their workforce and closing doors in response to new retail challenges. The retail industry is letting online shopping win by trying to fight tech with tech, rather than focusing on and fixing the in-person shopping experience that give brick-and-mortar stores real advantages.

This is the wrong approach. Since 1994, The Retail Doctor has been transforming the shopping experience for larger retailers and smaller independent retailers into thriving retail operations by giving them the tools to succeed in a challenging brick-and-mortar retail market.

Bob Phibbs is a 30+ year retail master with a proven track record to help you lift sales, turn your retail staff into real salespeople, and get more out of your store traffic with innovative retail marketing tactics.

Bob the retail doctor

Bob is a dynamo...He’s uniquely attuned to the needs of modern retail businesses in a hyper-competitive environment and brought a wealth of powerful strategies and ideas that the audience could act upon. A masterful presenter for galvanizing retailers and delivering take-home value

Director of Professional Development for NAMM

Book The Retail Doctor For Your Event
Bob

The Retail Doctor Has Helped Hundreds Of Brands Achieve Sales Success

  1. Mastercard
  2. Brother
  3. First Data
  4. Lego

Get Your Retail Doctor Fix

  1. Keynote Speaking

    Energize and inspire the guests at your next event with The Retail Doctor’s customizable, interactive, and highly sought-after live presentations, packed with immediately actionable tips.

    Book The Retail Doctor
  2. Online Training

    SalesRX is unlike any other online retail sales training program: it works. Get more out of your existing traffic and transform your sales staff with customizable online retail sales training for sales staff and managers.

    Start Training Online
  3. Retail Consulting

    For over 30 years, The Retail Doctor has been helping businesses discover their edge. He can help your company lift sales, foster customer service, build effective teams, and create powerful marketing strategies.

    Get Expert Retail Advice
  4. Retail Training

    There will be no Always Be Closing Speech. Instead, The Retail Doctor assesses your unique position in the brick-and-mortar retail environment and brings to the table actionable, effective new sales strategies for your retail stores.

    Get On-Site Training

Why Choose The Retail Doctor? Meet Bob

I wouldn’t be in business if it weren’t for Bob Phibbs.

Mike Sheldrake

Polly's Gourmet Coffee

Bob Phibbs Logo

Bob knows his stuff. Named one of the top retail influencers of 2018, Phibbs is also an American Express merchant advisor, IBM retail futurist, and RetailWire BrainTrust partner. Retail brands trust Bob to deliver the message it isn't about online stealing sales as much as your associates not stepping up to deliver an experience consumers will drive out of their way for.

He and his work have appeared on ABC, Fox, MSNBC, and PBS, and featured in articles in Entrepreneur, the New York Times, and the Wall Street Journal. He also performs business makeovers for the Los Angeles Times and received the highest sales increase award from the #1 mall in America.

With over thirty years' experience creating proven sales increases of 20-50%, The Retail Doctor can help bring your retail organization back to excellent health with amazing customer service.

Retail Doctor CEO, Bob Phibbs

The #1 Retail Sales Speaker Delivers The #1 Online Sales Training Program

SalesRX

With SalesRX, you and your sales team can:

  1. Stop settling for mediocre sales performance

  2. Increase your average ticket price

  3. Banish sales-killing habits on the floor

  4. Learn to overcome objections

  5. See your close rates soar

  1. Create exceptional customer experiences

  2. Take on showrooming (and win)

  3. Master cross-generational and cross-personality selling

  4. Avoid ineffective, money-wasting training programs

  5. Sell more in-store

You know your material and the challenges that people will present when they do not want to make the change or do the work to retrain themselves and their staff. That is invaluable in countering the arguments and objections. My only regret is that we didn't do it sooner.

Senior Director Brand Retail Operations, Lego

How SalesRX Works in 60 Seconds How SalesRX Works in 60 Seconds

The Retail Doctor Treats Common Retail Ailments

  1. Lack of consistent training or sales certification processes

  2. Showrooming & other side effects of online shopping

  3. Needing to take your best people off the floor to train new staff

  4. Destroying your own margins with discounts and door-crashers

  5. Profit-killing cross-generational and cross-personality selling mistakes

  1. Employees being product knowledge robots instead of trusted advisors

  2. Too many browsers and not enough buyers

  3. Clerking and hiding behind the counter because of low sales motivation

  4. Knowing you need to change to survive, but not knowing where to start

  5. Tired old retail marketing tactics

The Retail Doctor Has Helped Hundreds Of Brands Achieve Sales Success

  1. Omega
  2. Yamaha logo
  3. Bernina
  4. Paul Mitchell
  1. Keynote Speaker

    Keynote Speaker

    Book The Retail Doctor
  2. Retail Consultant

    Retail Consultant

    Get Expert Retail Advice
  3. Retail Sales Trainer

    Retail Sales Trainer

    Get On-Site Training
  4. Online Training

    Online Sales Training

    Start Training Online