Increase your retail sales and your merchandise turn, while significantly decreasing your employee turnover.
In an energetic session, Bob will share with your group how to create genuine relationships with customers from the moment they walk in the door to the time you ask them to pay, how to get customers to drop their guard and listen to you by avoiding the Hell Zone, and above all, how to initiate quality conversations with the end goal of selling your products or services in a way that delivers high conversions of lookers to buyers.
Whether you are a luxury brand, a retailer or a sales team that calls on various dealers, you have products that need to be sold.
The old days of expecting customers to simply walk in or call to purchase are over. They’ve done their homework and are ready to buy but are your sales teams' skills up to the task?
If not you’re probably leaving money on the table.
You need to sell the value of all you offer over what everyone else is offering...a low price.
And let’s face it, there’s always someone cheaper.
To get the big sales, the margins and the reputation that will propel your team to higher sales this year, invite Bob Phibbs to share the actionable steps you and your team can implement to make a stranger a friend, engage shoppers at a deeper level so when you get to present your products and services you’ll get higher conversions and raving fans.
When you can connect with another person and truly be there for them, the selling seems to take care of itself – even though you knew exactly what to do every step of the way.
This system of bringing out the best in every salesperson is the main reason Phibbs received the highest increase in sales from the highest grossing mall in the United States.
During this session, attendees will learn:
"Bob and I met when I contacted him in my role as CEO at Chopard North America, at the moment the boutique teams needed to upgrade their clienteling, customer service, selling and closing skills, as well as stimulation to get out of their comfort zone.
We brought all of the store managers together for a retail sales training session with Bob. His passion around connecting with an open heart – not just explaining the features and benefits of the products, were just what we needed.
The learning exercises Bob has developed, as well as his focus on looking at every interaction in the store from a client perspective were as impressive as they were effective. It is why I hired Bob for several intensive in-store follow-up days to work directly with the teams.
It is my pleasure to recommend Bob to luxury brands looking to improve the performance of their retail team and increase their competitiveness."
- Ralph Simons, Trane
This presentation can be customized from 60 - 90 minutes, a half-day or several days to supercharge your sales team. Click the button below to start the dialogue and grow your retail sales.