Meet Bob Phibbs

Meet Bob Phibbs, The World’s Leading Expert on Brick-and-Mortar Retailers

Who is the champion of retailers? Before 1994, there wasn’t a champion because retail was already starting to lose ground to online competitors.

That’s when Bob Phibbs stepped into the fight to give brick-and-mortar retailers a fighting chance. The Retail Doctor launched in 1994 and for the past 25+ years, you’ve seen his work.

Bob Phibbs is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.

Sure, that’s impressive, but what makes Bob Phibbs the world’s leading expert on brick-and-mortar retailers? His client list. Bernina, Brother, Caesars Palace, Hunter Douglas, Lego, Omega, Hearts on Fire, Husqvarna, Vera Bradley, Yamaha - those are just a handful of the thousands of big and small brands who trust Bob Phibbs’ King Midas touch.

Bob Phibbs was named one of the top retail influencers of 2018, a recognition he is humbled and grateful to receive. He is also an American Express merchant advisor, IBM retail futurist, and RetailWire BrainTrust partner. His website and blog have been named Best On The Planet For Retail in both 2017 and 2018 by Feedbuzz and was listed on over twenty retail influencer lists in 2018, often as #1.

Yes, success doesn’t come without more than a few bright lights. Bob has made appearances on ABC, Fox, MSNBC, and PBS, among other networks. Bob and his work have also been featured in articles by Entrepreneur, The New York Times, and the Wall Street Journal. He also has provided business makeovers to The Los Angeles Times. He is a Top Voice on LinkedIn.

Bob knows what it takes to rock in retail because he’s spent 30 years in the trenches of retail ups and downs. He’s been a corporate officer, franchisor, and entrepreneur who fought his way to the top.

Bob’s direct influence generated the highest increase in sales from South Coast Plaza, the highest grossing mall in the USA. He is a member of the National Speaker's Association and Author's Guild.

What’s his core message?

Retailers have more than just a fighting chance of increasing sales, winning back market share, and beating online competitors.

One of Bob’s most publicized successes was with an independent coffee house. Sales slipped for years after Starbucks opened ten blocks away from this coffee house. When a second Starbucks opened just seventy-five feet from the store, Bob Phibbs was called in to work his magic. He helped overhaul the entire operation. Sales rose 50 percent over that record year and an additional 40 percent the following year. Please, hold your applause until the very end.

From that success, Bob drank up the next big trend helping the startup It’s A Grind Coffee, first as COO and then as CMO. They grew to over 135 franchised locations nationwide, created a truckload of buzz as the featured coffeehouse on ShowTime’s Weeds. Bob’s influence helped make It’s a Grind Coffee the second-fastest growing company in Los Angeles County two years in a row. He was also a partner in growing the Hunter Douglas elite Gallery dealers program across the U.S.

Now, you can see why brands trust Bob Phibbs to give more than just a makeover to their retail presence. If you’re looking for a shy, unassuming, pushover type of specialist, you’re prepared to lose because that isn’t Bob.

Retail isn't easy but as long as you focus on the customer and not today's shiny objects, you can win.If you want a no-punches-pulled, unquestionably clear voice that knows retail better than anyone else, you need Bob Phibbs. He’s not shy because champions aren’t afraid of their competition.

You’ve now met the Retail Doctor.

IIn addition to his virtual events and online training to help retailers succeed during Covid, he can also partner with your brand to get your message to retailers through his Influencer program leveraging his nearly half-a-million followers.