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"If it weren't for Bob Phibbs, I wouldn't be in business." - Mike Sheldrake, Owner, Polly's Gourmet Coffee
Retail 101

No matter your retail question, The Retail Doctor has answers.

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Find all of Bob’s most popular blog posts, interactive quizzes, guides, reports, and eBooks in Retail 101.

On each page you will find a wealth of content written by the Retail Doctor himself. Learn everything you need to know about retail customer service & attracting customers, sales staff & management issues, sales tips & strategies, and retail sales training, plus links to related resources.


Retail Customer Service

Online retailers have been obsessed about their customer service since they began. Brick and mortar retailers have let theirs slide. As a result, retailers are exploring a new way of delivering an exceptional experience. This report serves as a tactical primer for retailers looking to raise conversion rates and customer service metrics.  Read More About Retail Customer Service


Retail Sales Training

Every brick and mortar retailer wants more shoppers. But you don't just want to get bodies in the store if you don't know how to convert them into customers. In order to build your retail sales, you’ll need to create and fine-tune a retail sales training plan, assess your employee associates, choose the best systems to help you, and inspect what you expect. Here's how to get started… and a whole lot more.Read More About Retail Sales Training


Retail Sales Strategies

Everyone wants more shoppers, more high-value customers, and more profit. In order to build a successful retail selling strategy, you’ll need to understand how to engage a stranger, how to build rapport and get someone to trust you, how to present the value over the price of your merchandise, how to close the sale and how to follow-up so customers become raving fans. The key with implementing a retail selling strategy is not just to understand it, but actually commit to use it with each and every shopper.Read More About Retail Sales Strategies


Retail Resource Center

The Retail Resource Center contains some of the leading retail eBooks and whitepapers I’ve created to help you identify and address the real issues behind lower sales, poor customer experience, and disengaged staff.

Learn your unique selling personality, how to win at e-mail marketing, tips to create a great training strategy for your team, and much, much more.Visit The Retail Resource Center