The Retail Doctor Blog

The Ten Commandments Of A Successful Retail Store

It’s easy for many retailers to get distracted with all the changes going on in technology, social media, and shopper behavior.

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What’s New In Retail  At Hudson Yards, Saks, STORY, And Neiman Marcus

This week, two analysts from UBS gave us the most shocking headline which said 75,000 stores will need to close by 2026. They argue that if online continues to steal...

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Oracle NetSuite + Retail Doctor Survey Reveals Customer Service Disconnect Between Retailers And Shoppers

Oracle NetSuite and I partnered to find out exactly where the disconnect between shoppers and retailers is occurring and how those findings could point the way...

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How To Upsell - Getting Retail Employees To Do It Even If They Hate It

When it comes to the easiest sales technique you can use to grow your average sale, there is nothing that works better than a product upsell. This...

How To Increase Retail Sales With Just One Upselling Question

It's gift season.

Everyone is rushed.

Looking for a shortcut.

The magic promotion.

All of this comes from wanting one thing: a profitable year.

How To Increase Retail Sales KPIs: Ditch Being Passive

A quick walk through the mall shows retailers are trying to increase revenues with some fairly dramatic sales this summer.  

But sales can hide...

10 Retail Selling Tips

My retail sales training programs - either in-person or online - start from the idea everyone sells - whether they call it that or not.  (You can d

3 UpSelling Tips for Retailers

Upselling is about challenging customer preconceptions and getting them to see the value behind every product you sell.

Most customers aren’t...

Selling To Guys: Why Men Would Rather Go To A Breastaurant

OK, I hope this doesn't come off sexist as that is not my point of these two "selling to men" blog posts.

Men are social animals.

That’s why they...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win