The Retail Doctor Blog

I was buying a small electronic item when the cashier asked me, “Do you want to buy the extended warranty?” I replied, “No.” She then continued,...

It's gift season.

Everyone is rushed.

Looking for a shortcut.

The magic promotion.

All of this comes from wanting one thing: a profitable year.

A quick walk through the mall shows retailers are trying to increase revenues with some fairly dramatic sales this summer.  

But sales can hide...

My retail sales training programs - either in-person or online - start from the idea everyone sells - whether they call it that or not.  (You can d

Upselling is about challenging customer preconceptions and getting them to see the value behind every product you sell.

Most customers aren’t...

OK, I hope this doesn't come off sexist as that is not my point of these two "selling to men" blog posts.

Men are social animals.

That’s why they...