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During a recent road trip, I stopped at a country store that dated back to the Revolutionary War. Creaky wooden floorboards, bright, tall windows,...

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Remember the old Burger King jingle, Have it your way, have it your way?

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First the bad news for retailers...

You know how I’ve included this quote from McKinsey in several of my previous blog posts, “Brick-and-mortar...

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Everyone is busy trying to understand and predict the future of shopping and of retail in particular.

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How Using Technology To Greet A Customer Is Just Plain Creepy

A survey from RichRelevance found that digital capabilities that identify, track, and use location and demographics land on the creepy side.


Retail Score - Cold Self-Service:0 Warm Humans:1


"Our customers want it!"

"Our customers just want to get in and get out"

"This makes it so much easier!"

How many years have we...

Retailers: Welcome Technology

I overheard a story the other day about a retailer banishing a customer for scanning their item with their iPhone. The shop employee figured they...

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