The Retail Doctor Blog

You can’t open a webpage, a newspaper, or turn to your video channel without someone somewhere coving the story that Sears went into bankruptcy...

During a recent road trip, I stopped at a country store that dated back to the Revolutionary War. Creaky wooden floorboards, bright, tall windows,...

Remember the old Burger King jingle, Have it your way, have it your way?

First the bad news for retailers...

You know how I’ve included this quote from McKinsey in several of my previous blog posts, “Brick-and-mortar...

Everyone is busy trying to understand and predict the future of shopping and of retail in particular.

A lot is being written about how to engage retail customers in stores. That’s because there is a lot of interest in technology including apps,...

A survey from RichRelevance found that digital capabilities that identify, track, and use location and demographics land on the creepy side.

...

Self-service.

"Our customers want it!"

"Our customers just want to get in and get out"

"This makes it so much easier!"

How many years have we...

I overheard a story the other day about a retailer banishing a customer for scanning their item with their iPhone. The shop employee figured they...