Posted on October 15, 2017
During a recent road trip, I stopped at a country store that dated back to the Revolutionary War. Creaky wooden floorboards, bright, tall windows, white walls…you get the picture.
Posts about The Retail Doctor BlogTechnology
Posted on August 31, 2016
Remember the old Burger King jingle, Have it your way, have it your way?
Posted on May 22, 2016
First the bad news for retailers...
You know how I’ve included this quote from McKinsey in several of my previous blog posts, “Brick-and-mortar stores should still account for approximately 85 ...
Retail Sales Technology Retail Sales Training retail trends brick and mortar online sales
Posted on May 01, 2016
Everyone is busy trying to understand and predict the future of shopping and of retail in particular.
Retail Sales Technology Retail Sales Training retail trends future of shopping
Posted on July 26, 2015
A lot is being written about how to engage retail customers in stores. That’s because there is a lot of interest in technology including apps, kiosks and digital media to get customers to do ...
Posted on June 11, 2015
A survey from RichRelevance found that digital capabilities that identify, track, and use location and demographics land on the creepy side.
Ranking various digital services from cool to creepy, ...
Posted on July 10, 2011
Self-service.
"Our customers want it!"
"Our customers just want to get in and get out"
"This makes it so much easier!"
How many years have we heard that dreck?
The proving ground of all the ...
Posted on November 02, 2009
I overheard a story the other day about a retailer banishing a customer for scanning their item with their iPhone. The shop employee figured they were price checking on the Internet and wouldn't ...
