The Retail Doctor Blog

Oracle NetSuite + Retail Doctor Survey Reveals Customer Service Disconnect Between Retailers And Shoppers

Oracle NetSuite and I partnered to find out exactly where the disconnect between shoppers and retailers is occurring and how those findings could point the way...

Read the article

Neiman Marcus Visit Illustrates Why Brick And Mortar Stores Are Losing Money

I was in Dallas a few weeks ago and decided to visit the Neiman Marcus flagship store.

Read the article

How To Be Here Next Year: 5 Steps Retailers Need To Embrace To Compete With Online

Many retailers have embraced digital as the be-all and end-all. Many pundits and retail experts are telling us the only way to survive is to bring the web into your...

Read the article

The Retail Doctor
Video Library
with Great Educational Videos


Watch Videos Now

Subscribe to our newsletter

Recent Articles

More like this

Sensory Branding Is The Retail Future: Mastercard Introduces Sonic Identity

For a long time, restaurants have had signature dishes, from the highbrow Le Cirque Lobster Salad all the way down to KFC’s finger-licking-good...

RedPoint Gives Your Customer Data the Golden Touch

Back in the 90’s, I used to have one remote for my TV, one remote for my cable, one remote for my sound system, one remote for my VCR, and one...

3 Ways Brick and Mortar Stores Are Fighting Back Against Amazon

I attended the NRF Big Show last week and came upon three tech solutions retailers are using to bolster their in-store efforts and fight back...

5 Giant Takeaways To Heed From Sears Withering Bankruptcy Tale

You can’t open a webpage, a newspaper, or turn to your video channel without someone somewhere coving the story that Sears went into bankruptcy...

How To Stop Online Retailers From Eating Away At Your Business

During a recent road trip, I stopped at a country store that dated back to the Revolutionary War. Creaky wooden floorboards, bright, tall windows,...

5 Hot Retail Trends You Can Implement In Your Retail Store Today

 

Personalized Retail Is The Future - Meet The Xerox Direct Object Printer

Remember the old Burger King jingle, Have it your way, have it your way?

5 Ways Brick and Mortar Retailers Should Prepare For Better Future 

First the bad news for retailers...

You know how I’ve included this quote from McKinsey in several of my previous blog posts, “Brick-and-mortar...

How Retail Store Of The Future Holds Keys For Retail Shopping Trends

Everyone is busy trying to understand and predict the future of shopping and of retail in particular.

How To Use Video To Engage Retail Customers

A lot is being written about how to engage retail customers in stores. That’s because there is a lot of interest in technology including apps,...

How Using Technology To Greet A Customer Is Just Plain Creepy

A survey from RichRelevance found that digital capabilities that identify, track, and use location and demographics land on the creepy side.

...

Retail Score - Cold Self-Service:0 Warm Humans:1

Self-service.

"Our customers want it!"

"Our customers just want to get in and get out"

"This makes it so much easier!"

How many years have we...

More recent articles
View all articles

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win