The Retail Doctor Blog

Oracle NetSuite + Retail Doctor Survey Reveals Customer Service Disconnect Between Retailers And Shoppers

Oracle NetSuite and I partnered to find out exactly where the disconnect between shoppers and retailers is occurring and how those findings could point the way...

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Neiman Marcus Visit Illustrates Why Brick And Mortar Stores Are Losing Money

I was in Dallas a few weeks ago and decided to visit the Neiman Marcus flagship store.

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How To Be Here Next Year: 5 Steps Retailers Need To Embrace To Compete With Online

Many retailers have embraced digital as the be-all and end-all. Many pundits and retail experts are telling us the only way to survive is to bring the web into your...

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5 Employee Training Methods for Slow Times

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People who sell retail have to up their game, or their brick and mortar stores will bleed customers.

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Customer Service Isn't Referring to Retail Customers As Guests

 

Customer service. We've all heard the need for it.

We've all tried to manage it.

We've all felt a lack of it.

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How To Correct The 5 Biggest Salesperson Turnoffs For Retail Customers

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Revealed: The 4 Crucial Keys To Suggestively Selling An Add-On

The final stage of a sale is used to suggestively sell an add-on to the main purchase.  

After the customer has made the big decision to buy the...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win