Recent Articles
Correct common mistakes with customer service tips

Sales Training - The 5 Stupidest Questions To Ask Retail Shoppers

People who sell retail have to up their game, or their brick and mortar stores will bleed customers. And don’t blame online sales… In spite of the...

How To Correct The 5 Biggest Salesperson Turnoffs For Retail Customers

Untrained retail employees often think merchandise sells itself. That if a customer wants something, they’ll tell you. To those employees, I offer...
suggestively sell add-on in retail

4 Tips To Train How To Use Suggestive Selling For Add-Ons

The final stage of a sale is used to suggestively sell an add-on to the customer's main purchase. After the customer has made the big decision to buy...
where are customers?

5 Employee Training Methods for Slow Times

Looking for ideas to keep employees busy? Let's face it, working in retail can be stressful. Most of each workday is spent dealing with customers,...
retail customers are not guests

Customer Service Isn't Referring to Retail Customers As Guests

  Customer service. We've all heard the need for it. We've all tried to manage it. We've all felt a lack of it. And yet it rarely happens... Should...

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win