Attract, Close & Delight Your Customers
Posted on June 10, 2018
As 250+ Bon Ton stores go out of business, the Wall Street Journal caught up with their former CEO Tim Grumbacher who said, “If I had had the foresight to realize I had to blow up the model, I ...
Retail Sales retail trends Macys Nordstrom Amazon Walmart DSW JCPenney Kohl's retail innovation
Posted on May 29, 2018
If you're paying attention to the doom and gloom associated with retail, it might seem that the exuberance of online shopping - It’s SO easy - has pushed the brick and mortar stores out to ...
Posted on April 29, 2018
What is the current state of the retail industry? To no one’s surprise, most retailers see customer service as their most important challenge.
Posted on April 07, 2018
Did you ever watch the Sopranos episode where Richie racks up a massive debt? Tony takes over the business and racks up even more debt. In the end, the store goes out of business due to the ...
Posted on July 09, 2017
With lower foot traffic, retailers are desperate to get a handle on the top retail trends to see where their customers went and how to get them back.
But the bigger question is Why isn’t the ...
Posted on June 23, 2016
Trends become opportunities. That’s what I heard when I was an invited guest at IBM’s massive Amplify conference in Tampa a few weeks ago.
This is the first of a three-part blog with tips all ...
Retail Sales Marketing email marketing tips retail trends IBM
Posted on May 22, 2016
First the bad news for retailers...
You know how I’ve included this quote from McKinsey in several of my previous blog posts, “Brick-and-mortar stores should still account for approximately 85 ...
Retail Sales Technology Retail Sales Training retail trends brick and mortar online sales
Posted on May 01, 2016
Everyone is busy trying to understand and predict the future of shopping and of retail in particular.
Retail Sales Technology Retail Sales Training retail trends future of shopping
Posted on June 14, 2015
I was recently on Michigan Avenue in Chicago where some of the most inventive and successful brands put their best and brightest designs. Before I get too far showing the visual merchandising ...
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