The Retail Doctor Blog

I attended Shoptalk in Las Vegas last week.

Even as headlines about the retail apocalypse returned after widely expected store closures were...

Oracle NetSuite and I partnered to find out exactly where the disconnect between shoppers and retailers is occurring and how those findings could...

As 250+ Bon Ton stores go out of business, the Wall Street Journal caught up with their former CEO Tim Grumbacher who said, “If I had had the...

If you're paying attention to the doom and gloom associated with retail, it might seem that the exuberance of online shopping - It’s SO easy -...

What is the current state of the retail industry? To no one’s surprise, most retailers see customer service as their most important challenge.

Did you ever watch the Sopranos episode where Richie racks up a massive debt? Tony takes over the business and racks up even more debt. In the...

With lower foot traffic, retailers are desperate to get a handle on the top retail trends to see where their customers went and how to get them ...

Trends become opportunities. That’s what I heard when I was an invited guest at IBM’s massive Amplify conference in Tampa a few weeks ago. 

This...

First the bad news for retailers...

You know how I’ve included this quote from McKinsey in several of my previous blog posts, “Brick-and-mortar...

Everyone is busy trying to understand and predict the future of shopping and of retail in particular.

I was recently on Michigan Avenue in Chicago where some of the most inventive and successful brands put their best and brightest designs. Before I...