Trends become opportunities. That’s what I heard when I was an invited guest at IBM’s massive "Amplify" conference in Ta...Read The Article
Trust. It’s a big topic when it comes to customers. After experiencing a pandemic that broke our trust that the governme...Read The Article
First the bad news for retailers... I’ve included this quote from McKinsey in several of my previous blog posts: "Brick-...Read The Article
Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.