Trends become opportunities. That’s what I heard when I was an invited guest at IBM’s massive "Amplify" conference in Ta...
Read The ArticleThe start of a New Year is a good time to assess retail trends and where you’ve been and where you want to go. Otherwise...
Read The ArticleTrust. It’s a big topic when it comes to customers. After experiencing a pandemic that broke our trust that the governme...
Read The ArticleFirst the bad news for retailers... I’ve included this quote from McKinsey in several of my previous blog posts: "Brick-...
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