Recent Articles

5 Pitfalls of DIY Retail Sales Training in Your Store

While I love speaking to retailers and providing retail sales training for how to sell better in their stores, I have another passion: fixing up old...

How To Remove Half-Assed Responses To Requests For Customer Service

Three very short examples about customer service… A friend of mine was at a restaurant the other day. She was told they would have the next...

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.