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How To Avoid Being Or Hiring The Entitled Student Retail Employee

This is a post for retailers who hire part-time employees yet avoid students. It’s also for students looking for part-time retail jobs, their...

9 Tips For Hiring And Training Holiday Retail Sales Employees

Let’s be frank when it comes to hiring and training seasonal retail employees...

How To Interview And Discover Amazing Retail Employees [Hiring]

I made an orange dessert for some friends the other night. When one of my guests took a bite, her face soured; she said it tasted bitter.

I took...

Retail Sales Tip:It's Not About How Neatly Your Merchandise Is Stacked

I walked into a fully stocked and displayed upscale retailer. There were four of us in the store but it seemed void of employees.

As I walked...

7 Skills Retail Employees Must Have To Deliver Customer Service

Hiring is always tough for a retail store.

As the economy improves, every retailer should look at upgrading their employees so they can upgrade...

7 Eye-Openers For How To Hire Great Retail Employees

Prior to his opening, I was asked to visit a franchise to evaluate his new crew. I discovered the team members were bland, boring and shy.

None of...

Can You Pay A Living Wage To Your Retail Employees?

Recently, Gap raised their minimum wage for their retail employees to $9 an hour for all of their brands; next June, they will raise it to $10.


Retail Management Training: Should You Recruit Gay Men As Employees?

It was at the the end of a day-long retail sales training program I was conducting with a group when one of the owners piped up, "What we need are...

Retail Employee Interviewing Mistakes: Sell Me This Pen

I've read more retailers are picking up the old, How would you sell me this pen? as an interview question for new hires.

The assumption is that...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win