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It's Not Boredom, Your Associates Have Retail Hypnosis

Sleeping with the Eyes Open, a 1929 study, theorized that people in monotonous situations tended to enter a sleep-like state without closing their...

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Do you remember what it was like when you started your first retail sales job? The joy of finding out how you could do better, and especially sell...

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Shoppers respond to a human trusted advisor more deeply than to any webpage.

1 Thing To Do Before Thanksgiving To Have Higher Retail Holiday Sales

Holiday retail sales crunch time is days - not weeks - away.  Twenty-three years ago today I was planning the most important last minute detail -...

Retail Customer Service: Beware Disgruntled Employees

I was consulting with a major retailer the other day. Premium. High quality. Known brand.

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If you live in the United States, you are no doubt aware that there is a presidential election going on. (If you live outside the United States, I...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win