The Retail Doctor Blog

Oracle NetSuite + Retail Doctor Survey Reveals Customer Service Disconnect Between Retailers And Shoppers

Oracle NetSuite and I partnered to find out exactly where the disconnect between shoppers and retailers is occurring and how those findings could point the way...

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Neiman Marcus Visit Illustrates Why Brick And Mortar Stores Are Losing Money

I was in Dallas a few weeks ago and decided to visit the Neiman Marcus flagship store.

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How To Be Here Next Year: 5 Steps Retailers Need To Embrace To Compete With Online

Many retailers have embraced digital as the be-all and end-all. Many pundits and retail experts are telling us the only way to survive is to bring the web into your...

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It's Not Boredom, Your Associates Have Retail Hypnosis

Sleeping with the Eyes Open, a 1929 study, theorized that people in monotonous situations tended to enter a sleep-like state without closing their...

How To Improve An Underperforming Retail Sales Team

Do you remember what it was like when you started your first retail sales job? The joy of finding out how you could do better, and especially sell...

How To Get Employee Sales Training To Stick Like Gum To The Sidewalk On A Hot Summer Day

Shoppers respond to a human trusted advisor more deeply than to any webpage.

1 Thing To Do Before Thanksgiving To Have Higher Retail Holiday Sales

Holiday retail sales crunch time is days - not weeks - away.  Twenty-three years ago today I was planning the most important last minute detail -...

Retail Customer Service: Beware Disgruntled Employees

I was consulting with a major retailer the other day. Premium. High quality. Known brand.

The retail executive shared with me that when they put...

What the Upcoming Elections Mean for Business and Your Retail Training

If you live in the United States, you are no doubt aware that there is a presidential election going on. (If you live outside the United States, I...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win