The Retail Doctor Blog

The Ten Commandments Of A Successful Retail Store

It’s easy for many retailers to get distracted with all the changes going on in technology, social media, and shopper behavior.

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What’s New In Retail  At Hudson Yards, Saks, STORY, And Neiman Marcus

This week, two analysts from UBS gave us the most shocking headline which said 75,000 stores will need to close by 2026. They argue that if online continues to steal...

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Oracle NetSuite + Retail Doctor Survey Reveals Customer Service Disconnect Between Retailers And Shoppers

Oracle NetSuite and I partnered to find out exactly where the disconnect between shoppers and retailers is occurring and how those findings could point the way...

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Holiday retail sales crunch time is days - not weeks - away.  Twenty-three years ago today I was planning the most important last minute detail -...

Retail Customer Service: Beware Disgruntled Employees

I was consulting with a major retailer the other day. Premium. High quality. Known brand.

The retail executive shared with me that when they put...

What the Upcoming Elections Mean for Business and Your Retail Training

If you live in the United States, you are no doubt aware that there is a presidential election going on. (If you live outside the United States, I...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win