Recent Articles

How To Interview And Discover Amazing Retail Employees [Hiring]

I made an orange dessert for some friends the other night. When one of my guests took a bite, her face soured; she said it tasted bitter. I took a...

Sales Training: The 5 Stupidest Questions To Ask Retail Shoppers

People who sell retail have to up their game, or their brick and mortar stores will bleed customers. And don’t blame online sales… In spite of the...

3 Do's and Don'ts For Empowering Your Retail Employees

How you treat your retail employees can have a huge impact on your company. A quick search of YouTube reveals videos of employees doing disgusting...

How To Use Incentives With Retail Employees The Right Way

There are pros and cons to using incentives to grow your retail sales. You may remember when Wells Fargo fired 5,300 employees after admitting those...

Retail Shoppers' 50 Pet Peeves About Retail Employees

In the past few weeks I’ve received two pleas from retailers about to close. They want to know how to attract customers. One seemed to think it was...

How to Conquer Your Selling Fears

I was talking to a pool builder who had just put in a new pool. His client lived in a very expensive neighborhood, drove a Bentley; you get the...

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.