The Retail Doctor Blog

The first week of December can be the calm before the storm.  Your seasoned retail employees know what is in store, your newbies have no idea.

For years we’ve heard that employee expenses are driving retail profit margins down; as a result, labor hours were cut.

One of my first clients was a coffee roaster, and I remember the owner recounting a story about retail management...

The opportunities for coaching retail employees are huge and exemplified in this brief story...

Trust is one of the building blocks of sales, retail employee management and economic life as we know it.

Life in retail management can be as...

This is a post for retailers who hire part-time employees yet avoid students. It’s also for students looking for part-time retail jobs, their...

The big news this week was that Wells Fargo fired 5300 employees, about 2% of their workforce, after admitting those employees opened more than 2 ...

When employees leave – either because you fired them or they quit by choice, their absence leaves a hole.

Retailers hate holes… in merchandise, in...

I made an orange dessert for some friends the other night. When one of my guests took a bite, her face soured; she said it tasted bitter.

I took...

This could also have been headlined, Why people quit your store.

When you give salespeople a terrible manager, one who hasn't a clue about...

People who sell retail have to up their game, or their brick and mortar stores will bleed customers.

And don’t blame online sales…

In spite of the...