Recent Articles

Sales Training: The 5 Stupidest Questions To Ask Retail Shoppers

People who sell retail have to up their game, or their brick and mortar stores will bleed customers. And don’t blame online sales… In spite of the...

How Retail Employees Can Maintain Their Sanity During The Holidays

  The first week of December can be the calm before the storm.  Your seasoned retail employees know what is in store, your newbies have no idea. ...

When Retailers Mistake Their Most Important Asset As A Cost

For years we’ve heard that employee expenses are driving retail profit margins down; as a result, labor hours were cut. That meant shoppers were...

Retail Management: How To Get Your Employees To Do What You Want

One of my first clients was a coffee roaster, and I remember the owner recounting a story about retail management... At the end of her shift, one of...

5 Critical Skills How To Coach Retail Salespeople

The opportunities for coaching retail employees are huge and exemplified in this brief story... A friend of mine loves the way Lucky Jeans fit. ...

Retail Employee Management: What to Avoid Saying

Trust is one of the building blocks of sales, retail employee management and economic life as we know it. Life in retail management can be as...

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.