Posts about Retail Customer Service Training
7 Critical Service Failures Driving Customers Away (And How Training Solves Them)
The scene plays out in one of America's most prestigious department stores: A customer looking to purchase a high-end co...
The Case For Inclusive Hiring: Are You Overlooking The Benefits?
Updated July 21, 2023 At the end of a day-long retail sales training program I was conducting with a group, one of the o...
Why Have Customers Become so Aggressive and Belligerent?
We’ve all seen videos of customers being abusive to airline personnel, in grocery stores, in banks, and … also, bad cust...
What Is World Class? Customer Service Case Study at Nordstrom NYC
It’s easy to bemoan retail right now and the lack of good customer service. Disney just closed 60 stores as of September...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth