Posts about Retail Customer Service Training

Expressive salesmen
The Case For Inclusive Hiring: Are You Overlooking The Benefits?

Updated July 21, 2023 At the end of a day-long retail sales training program I was conducting with a group, one of the o...

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Considered purchase
Most Product Purchases Aren’t Impulsive, So Why Sell Them That Way?

I walked into a store in California last year and they had what seemed like thousands of mason jar candles stacked on a ...

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Aggressive customer
Why Have Customers Become so Aggressive and Belligerent?

We’ve all seen videos of customers being abusive to airline personnel, in grocery stores, in banks, and … also, bad cust...

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Nordstrom's customer service
What Is World Class? Customer Service Case Study at Nordstrom NYC

It’s easy to bemoan retail right now and the lack of good customer service. Disney just closed 60 stores as of September...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.