I walked into a store in California last year and they had what seemed like thousands of mason jar candles stacked on a ...
Read The ArticleWe’ve all seen videos of customers being abusive to airline personnel, in grocery stores, in banks, and … also, bad cust...
Read The ArticleIt’s easy to bemoan retail right now and the lack of good customer service. Disney just closed 60 stores as of September...
Read The ArticleThe goal of retail customer service training is to create an exceptional customer experience. So, what do you focus on w...
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