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The Retail Doctor's Blog


Attract, Close & Delight Your Customers

Is Your Garden Center Doomed Because of Rotten Customer Service?

Bob Phibbs

Garden centers or nursery stores should be the best places to find great customer service.

Maybe I’m spoiled...

When I lived in Long Beach, there was a garden center called Park. You could walk in there and six or seven people were behind the register, approaching, to the side, or in front of the counter.

And when they saw you, they came over to see how they could help you. Their customer service training had them then took you to what you needed. Their retail sales training suggested alternatives. They always asked while ringing up the sale, “And the planting mix for that?” and offered plastic for the car so the dirt and water from the pots wouldn't ruin your trunk or seats.

It was a great experience.

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Topics: Retail Sales, Customer Service, nursery center

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