Recent Articles

Retailers: There’s Hope! Gen Z Values Your Brick and Mortar Stores More Than Their Parents or Grandparents

Oracle NetSuite and I partnered on a new survey to find out exactly where the disconnect between shoppers and retailers is occurring by generations...

5 Best Management Practices For A Customer First Focus

When I was selling cowboy clothes in the Santa Monica Place mall back in 1982, I received a call. “I’m Kris Kristofferson’s manager, do you have a...

Millennials, He Wrote: How Retailers Are Paying The Price For Ignoring Baby Boomer Customers

Yesterday, the New York Times ran the story, Bargain-Hunting Frenzy Threatens Traditional Department Stores. Macy’s, Nordstrom and others’ earnings...

The New Frugality: How to Reach Out to Retail Consumers Who Want to Buy Less

Buying less is a concept that seemed out of style for consumers beginning with the go-go 80’s until about three years ago.   During those thirty...

Millennials: Here’s What It Will Take For Them To Succeed In Retail

In the Wall Street Journal article, What’s Wrong With the Teenage Mind? Alison Gopnik takes an in-depth look at two trends affecting the maturation...

Millennial Generation Retail Employees: 5 Tips To Avoid Them Quitting

The truth is, Millennial generation employees leave managers, not companies. If you are wondering why you can’t keep good employees - especially...

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.