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The Retail Doctor's Blog


Attract, Close & Delight Your Customers

10 Easy Ways To Get Customers To Write Reviews That Boost Retail Sales

Bob Phibbs

Customer reviews are very influential and can increase your sales more than marketing with a paid ad but can be hard to get. Here’s 10 proven tips to get customers to review your business online.

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Topics: Marketing, customer experience, customer engagement

How To Engage Retail Customers Begins With A Wow Moment

Bob Phibbs

For retail customers to let down their guard, share their desires, and get over their fears of purchasing, you must get them involved...

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Topics: Customer Service, Retail Sales Training, customer engagement

Retail Selling Tip: How To Engage A Customer

Bob Phibbs

If you're looking to increase your sales, it will only come from mastering retail selling.

And that can be hard...

In the old days sales people knew how to be friendly because they were treated better in stores than they were on the street.

Nowadays with reality TV where everyone sees others belittled and the sitcoms where everyone is a wisecracking cynic, everyone is seeing the worst behavior modeled. Interacting with people has become harder and our sales associates have few positive role models to guide them.

As a result, the art of being friendly, of engaging a stranger has disappeared from most retail.

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Topics: Retail Sales Training, selling tips, customer engagement

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