Posts about closing techniques
What Do I Say When a Customer Says "I'll Look Around"?
When a customer says "we'll have to look around," give them back three reasons they already gave you, then stop talking....
What Do I Say When a Customer Says "It's Too Expensive"?
When a customer says "it's too expensive," don't defend the price. Give them reasons the item is worth it. If you can't ...
What Buying Signals Tell Me a Customer Is Ready to Buy?
A customer is ready to buy when their hands are open, holiding the merchandise, their posture is relaxed, and they start...
Why Do Customers Say They'll Be Back and Never Come Back?
Because nothing got resolved and nothing got scheduled. "I need to think about it" is almost never about thinking. It is...
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