The Retail Doctor Blog

Oracle NetSuite + Retail Doctor Survey Reveals Customer Service Disconnect Between Retailers And Shoppers

Oracle NetSuite and I partnered to find out exactly where the disconnect between shoppers and retailers is occurring and how those findings could point the way...

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Neiman Marcus Visit Illustrates Why Brick And Mortar Stores Are Losing Money

I was in Dallas a few weeks ago and decided to visit the Neiman Marcus flagship store.

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How To Be Here Next Year: 5 Steps Retailers Need To Embrace To Compete With Online

Many retailers have embraced digital as the be-all and end-all. Many pundits and retail experts are telling us the only way to survive is to bring the web into your...

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Neiman Marcus Visit Illustrates Why Brick And Mortar Stores Are Losing Money

I was in Dallas a few weeks ago and decided to visit the Neiman Marcus flagship store.

10 Things You Should Do To Prepare Your Store For The Holidays

Wondering how to prepare your store for the holidays?

7 Best Retail Blogs Of 2017: Must-Reads For Brick And Mortar Retailers

As a retail consultant, speaker, and trainer for some of the best retail brands in the world, I get on a lot of lists.

How Brick And Mortar Stores Can Win Against Online Retailers This Holiday

Many news outlets scrambled over the weekend to pull together every fact they could to show the retail apocalypse – a story that seems to continue...

5 Ways Brick and Mortar Retailers Should Prepare For Better Future 

First the bad news for retailers...

You know how I’ve included this quote from McKinsey in several of my previous blog posts, “Brick-and-mortar...

How the Chicago Cubs Show How To Fix Brick and Mortar Retail Sales

Update: The Cubs start the world series tonight. They had not won the National League pennant in 71 years until finally winning it this year. You...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win