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The Retail Doctor's Blog

Attract, Close & Delight Your Customers

Here’s Why You Need To Get Serious About Your Own Retail Customer Service And Engagement

Bob Phibbs

Brick and mortar stores have the ability to surprise and delight. So does a downtown shopping area.

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Topics: Online shopping, Retail Sales Training, Amazon

Retail Sales Shocker: Amazon Rumored To Open 100s of Stores

Bob Phibbs

When it came to bookstores, the dirty little secret was that customers would come into the indie or chain bookstore, then secretly purchase on Amazon.

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Topics: Retail Sales, Online shopping, Amazon

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