Recent Articles

How to get serious about your retail customer service and engagement

Brick and mortar stores have the ability to surprise and delight. So does a downtown shopping area. The sheer serendipity of walking into a store...

The Quagmire of Reopening Retail Stores And Rebuilding Trust

While many retailers are focused on just getting their stores open, there is a lot of work that must be done to rebuild shoppers’ trust. Otherwise,...

A 5 Point Road Map To Compete With Amazon

Levi's made headlines last week when their stock gained 32% on its first day of trading. While Levi's sales and profits are growing, they didn't come...

How To Be Here Next Year: 5 Steps Retailers Need To Embrace To Compete With Online

Many retailers have embraced digital as the be-all and end-all. Many pundits and retail experts are telling us the only way to survive is to bring...

Must-Reads For Brick And Mortar Retailers:  How To Compete With Amazon

Here are the 10 must-read blog posts for reliable, retail-focused information on everything from staffing issues to marketing to design and training.

To Compete With Amazon Try Adding On Instead of Discounts

Imagine if this was your retail business: “Given our view that Bed Bath & Beyond was unable to post positive comps this last holiday season despite a...

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.