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I know that retail tweets can be snore-inducing. Rather than curse the dark, let's light a candle!

I know that retail tweets can be snore-inducing. Rather than curse the dark, let's light a candle!

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Read My Latest Blog Posts

by Bob Phibbs, the Retail Doctor posted on October 21, 2025

I spent $120 and 90 minutes to shop at Harry Rosen. Walked out with nothing. Here's what luxury retail stores are getting wrong and how to fix it.

by Bob Phibbs, the Retail Doctor posted on October 17, 2025

Smart retailers win Small Business Saturday 2025 with Bob Phibbs’ tips on service, AI, and storytelling that boost sales and loyalty.

by Bob Phibbs, the Retail Doctor posted on October 2, 2025

Why employees resist sales training from managers but embrace the same techniques from outsiders—and how third-party validation breaks through skepticism to build buy-in.

by Bob Phibbs, the Retail Doctor posted on September 24, 2025

How a small coffee shop beat Starbucks with employee connection training that drove 40% sales growth. Why scripts fail and culture wins.

by Bob Phibbs, the Retail Doctor posted on September 17, 2025

How retail employee training combats customer loneliness while boosting revenue 35%. Soft skills development creates loyal customers and reduces turnover

by Bob Phibbs, the Retail Doctor posted on September 15, 2025

Credit card fees aren’t costs,they’re the price of customer convenience and loyalty Discover why retailers who offer payment choice grow their sales faster

by Bob Phibbs, the Retail Doctor posted on September 9, 2025

Retail retention is broken. Learn how Hallmark cards help retailers reactivate lapsed customers, lift ROI, and stand out beyond digital noise.

by Bob Phibbs, the Retail Doctor posted on September 3, 2025

Debunk 5 retail management and common retail myths to learn how to use Gross Profit Per Shopper (GPPS) to boost conversion, loyalty, and profitability.

by Bob Phibbs, the Retail Doctor posted on August 26, 2025

Cracker Barrel risked political backlash with logo change mistake and lost $100M. Why CEOs should fix operations before taking cultural gambles.

by Bob Phibbs, the Retail Doctor posted on August 22, 2025

Why most retail training fails: neuroscience and learning styles reveal why seminars don’t stick—and how SalesRX+ builds lasting sales conversions.

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