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I know that retail tweets can be snore-inducing. Rather than curse the dark, let's light a candle!

I know that retail tweets can be snore-inducing. Rather than curse the dark, let's light a candle!

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Read My Latest Blog Posts

7 Cringe-Inducing Behaviors That Push Retail Customers Away

There’s a boom of shiny objects out there for retailers to play with, from iBeacons that will deliver coupons to shoppers' smartphones when they stand in front of a display to virtual mirrors that...Read more

Increase Retail Sales with Laughter

Trying to increase retail sales in a quiet retail store is impossible... I can tell a great retail store just by listening. Can't you? One of the outcomes we find when conditions are right in a...Read more

What Can This Small Business #Fail Teach Retailers?

When I was looking to move away from the crowded, noisy, dusty freeways of Los Angeles, I checked out the green Mid-Hudson Valley of New York. While there were no Westins in that part of the...Read more

Why You Hate To Fire An Employee, And How To Deal With It

My parents divorced when I was 11. For a long time I felt there was something I could have done to have prevented it. That I had some magical power to change the circumstances.  I guess it is...Read more

Why I Had To Trash My Website Design – And You Should Too

Websites have progressed to become the most important marketing tool for any retailer, small or large.   Like a lot of things in business, your site and things like store design, products and...Read more