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I know that retail tweets can be snore-inducing. Rather than curse the dark, let's light a candle!

I know that retail tweets can be snore-inducing. Rather than curse the dark, let's light a candle!

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Read My Latest Blog Posts

Customer Service Is About Listening To Customers, Not Throwing Money At Them

It’s a long slog from Albany to Vegas, even with upgraded flights. So the morning after I arrived, when I went down to breakfast at the Renaissance Hotel, I just wanted to get my breakfast, read the...Read more

Best Cross Selling Sales Tips for Retailers

Cross selling is the art of suggesting additional, complementary items to someone who has already decided on a purchase. Think of restaurant servers who, when you order a piece of pie or cake, and...Read more

Retail Success Within Reach: Why CEOs Must Embrace Sales Training

If you’re the CEO of a retail chain, the sales environment looks pretty scary right now. Hardly a week goes by without news of another once-successful chain closing its doors. Last week it was Jack...Read more

3 UpSelling Tips for Retailers

Upselling is about challenging customer preconceptions and getting them to see the value behind every product you sell. Most customers aren’t cheap, they’ve simply adopted a mindset that most...Read more

Are You Desperately Marketing Your Business With Daily Deals Like Groupon? Stop It

I received an email the other day regarding marketing that said, “I've been doing business with Groupon and they've basically become my partner. I am trying to find ways to convert referrals to...Read more