Bob Phibbs Posts by Bob Phibbs

Typing Dear Manager letter
Retail Shoppers' 50 Pet Peeves About Retail Employees

In the past few weeks, I’ve received two pleas from retailers about to close. They want to know how to attract customers...

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7 Incredibly Easy Ways To Attract Customers

Any retail consultant knows that more traffic to your brick-and-mortar retail store means more sales. But when people as...

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4 Retail Sales Training Techniques to Reinvent the Customer Experience

The retail sales team is the public face of your company, the front line of customer relations, and defines the company ...

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Excellant optical employee
7 Eye-Openers for How To Hire Good Employees In Retail

Before its opening, I was asked to visit a franchise to evaluate the new crew. I discovered the team members were bland,...

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