Bob Phibbs Posts by Bob Phibbs

How To Interview And Discover Amazing Retail Employees [Hiring]

I made a dessert for some friends the other night. When one of my guests took a bite, her face soured; she said it taste...

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Angry Customer
One More Reason Customers Don't Return To Retail Stores

Updated April 19, 2024 Let’s stop kidding each other and be honest…When a customer's experience in your store was crappy...

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Male shopper checking out products
The 5 Best Ways To Drive Customer Conversion Rates In Your Store

Things never stay static in retail, and everyone should be looking at how to do better within their own four walls, so h...

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sabotage
11 Ways Your Retail Employees Sabotage Your Sales

We’ve heard the drumbeat for a while now, traffic is down in brick-and-mortar retail stores. The browsing is now done on...

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