Bob Phibbs Posts by Bob Phibbs

Robot dance customer service
Doing the Robot Dance - Why Customers Stop Talking to Retail Employees

Has this ever happened to you? You walk into a store you haven’t been in before because you saw something online, saw a ...

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Retail Training - Don’t Make Customers Storm Your Castle, er Counter

Oftentimes retailers hire people less comfortable out on the sales floor and more comfortable behind the wall of the cou...

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Are You Desperately Marketing Your Business With Daily Deals Like Groupon? Stop It

I received an email the other day regarding marketing that said, “I've been doing business with Groupon and they've basi...

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Hands kneading dough
Retail Management Strategy - The Fallacy of Doing More With Less

I recently thought about my mom's baking as I heard more predictions of retailers needing to do "more with less." In fac...

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