Bob Phibbs Posts by Bob Phibbs

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5 Cash Flow Tips For Retailers In August

Whether you call it your bankroll, your finances, or how much money you have in your pocket, cash flow is its movement i...

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Suggestive Selling: How to Train Your Employees in Add-On Sales

Updated July 15, 2024 The right add-on sales tactics drive margins and delight customers. But the wrong add-on sales tec...

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How To Get Employee Sales Training To Stick

Updated April 4, 2024 Customers go online to buy—frequently replacement purchases—but go to stores to discover. That mom...

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What To Do When Your Retail Customer Service Fails Miserably

It’s been said that a brand is a promise of an emotional payoff of a purchase. I believe customer service is the level o...

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