Posts about Customer Service (20)

Are Independent Hardware Stores Ready For A Reboot?

Do you remember being at a bowling alley or supermarket and seeing the old claw game? The one where you navigate the joy...

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Retail Expert Tells How To Scare Off Customers

I was on the MSNBC Your Business program for their Halloween show. Yes, that's me in the devil cap with trident below. T...

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Marketing With Coupons? Don't Hold Back

I received this email asking for my retail advice... Dear Bob, This past Tuesday, my husband and I took our car in to a ...

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Let's Call It What It Is: Customer Service Is Damage Control

OK so let me just say I know I was an ass when I managed a retail store back in the early 80’s. That's because I wouldn’...

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Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth

Tired of watching potential sales walk out your door? Smart retailers know that today's winning formula isn't just about stocking shelves - it's about creating experiences that turn browsers into buyers. That's why over 83% of store owners who implement our proven SalesRX training system see double-digit sales growth.

We transform your retail associates into skilled experience creators who know how to connect, engage, and close sales naturally.

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